G2

Sai Krishna S.

Architecture Analyst

Small-Business (50 or fewer emp.)

7/2/2020

"One of the best cloud-based customer feedback platform"

4/5

What do you like best about Hively?

Hively is one of the best platform to know the customer feedback for small, midsize and large enterprises. Knowing user experience and customer feedback always helps like attaching real-time rating collection along with feedback collection, customer happiness alerts, team performance leaderboard and rewards management. Hively also allows users to insert their personal rating links in the email signature, like any CRM tools and Incidents tracking systems Review collected by and hosted on G2.com.

What do you dislike about Hively?

Hively available in a monthly subscription option to have all features. If User faces any issue it provides support via email which is traditional way. I would suggest having a Chatbot or Query box where user submits issues and gets reply immediately based on previous solutions will resolve the issue asap and user feels easy and simple to operate. Other help options that includes FAQs and customer service tips. Review collected by and hosted on G2.com.

Recommendations to others considering Hively:

If I HAD to suggest a recommendation it would suggest to change the font color on the email that we are getting with the client comments. The font color is very pale and small but its still readable. If I like to know who gave me the rating I do not know or have access to view review and why. It can be options to know what is the feedback and from whom i am receiving it so that I can work on it. If i don't know why or who gave me a bad review it will be difficult in some cases. Review collected by and hosted on G2.com.

What problems is Hively solving and how is that benefiting you?

It allows customers to provide ratings and feedback comments using a one-click option. The team members gets rewarded points for every rating they receive. The leaderboard option allows users to access the team scores and rank the high performing team members. Hively also provides integration with email solutions (Gmail, Yahoo, Outlook and SalesForce etc.,) CRM applications and Incident tracking systems. In other words Hively is one of the best way to collect feedback from customers without having to big trouble and easy to set up. Review collected by and hosted on G2.com.