I really like that Hivebrite cares about their customer's experience. They've been fantastic at understanding how we use the product and showing us how to adjust it to fit our needs. I also appreciate their use of AI, especially the matching tool that suggests partnerships and makes it easy to connect with others. It's helpful to have networking opportunities suggested, especially in today's world. The setup process was very intuitive, and I didn't need highly specialized skills to get it running. The onboarding support team was incredible, ensuring we had everything we needed to welcome new members to the community. They also listen to what's being used and adjust their roadmap based on actual customer needs. Review collected by and hosted on G2.com.

I do wish that their knowledge base was more accessible to search through. The materials are there, but there are so many different materials, and it's hard sometimes to find exactly what I'm looking for. They've just released an AI feature for that too, so it should be easier for me to administer and support my clients as they are set up in Hivebrite. It would be great if tools like Gemini or something like that where I'm using another AI tool could go through and give me specific advice or context on where to click or what I need to do when setting up a community or any of the other admin pieces. Review collected by and hosted on G2.com.