HighLevel Reviews & Product Details

My only experience so far with HL is the customer support team since I just signed up last night but they have all been very helpful and welcoming to the platform. Bikram and Neebesh were both superb! I actually have an ongoing issue with receiving a snapshot from an affiliate link I signed up with and although, there has been no resolution found yet, the cs reps are prompt and generous with their help in researching and escalating the issue. Hopefully it will get resolved soon. Review collected by and hosted on G2.com.

I have to research further, but I have not been able to find out if or how it would be possible to preview a snapshots features BEFORE adding them to a sub-account and was advised the only way to remove them if they are not what I am looking for to assist a particular client is to delete them altogether which would be unfortunate if they would work for another client in the future. I have yet to use these features but this has already caused me a bit of nervousness because I have access to quite a few snapshots from an ai learning group I am a member of and would like to view them before deploying them into an account. If there is a solution to this, I would very much appreciate a notification to such. I will continue to search for the answer until then. Review collected by and hosted on G2.com.

What I appreciate most is the all-in-one platform design, along with its robust automation features and the white-label options that are especially useful for agencies. Review collected by and hosted on G2.com.

The steep learning curve and complicated interface can be challenging, and I have found the inconsistent customer support to be frustrating. There are also potential hidden costs, particularly when it comes to third-party integrations. Additionally, the CRM features feel clunky, such as having to use multiple screens for simple tasks, and there are missing advanced functionalities that larger clients might expect, which is disappointing given its "all-in-one" promise. Review collected by and hosted on G2.com.

I am a 53 year old male and I am a complete novice to AI and GHL, and it has taken me more than a few months to get my head around the things that I have needed to do to be able to provide a SAAS to my first client. I have really enjoyed the learning curve and really seeing how someone can utilize AI through a platform as expansive as GHL to help businesses to actually benefit from the service in many ways. I am still drinking too much coffee and scratching my head often. During these moments I have found the GHL support team invaluable. In particular Krishna Nair was able to somehow speak my process language and cleared up many things in just 1 call. Really.... I am so grateful to Krishna because he was patient and seemed to understand where and why i was stuck in each situation I asked about. He seamlessly helped me through all of them while explaining why it is done that way.

Thanks Krishna and GHL for the new experience and journey and help getting to where I am. Review collected by and hosted on G2.com.

Nothing to dislike yet. I just need more guidance and tutoring to learn, grow and become more efficient Review collected by and hosted on G2.com.

I appreciate that this CRM allows us to fully tailor the experience for each user. It starts as a blank slate, giving us the flexibility to implement the changes we need. The customizable user interface also helps make the time spent using it more enjoyable. Also they have world class customer support. Review collected by and hosted on G2.com.

The SaaS level comes with a high price tag. While it does allow for complete customization of the selling features, the cost can be quite steep, especially if you are just starting out as a CRM agency. Additionally, although setting the price is straightforward, managing those settings can be challenging. Review collected by and hosted on G2.com.

I love the power of HighLevel and the possibilities it offers to address so many different aspects from one place. I appreciate how it facilitates customer service and improves their experience day by day. It's impressive not having to be subscribed to more than a dozen different tools, as HighLevel does it all in one and is fully integrated. Its updates are amazing and the functionalities, such as automations, email marketing, AI agents, web design platform, social media schedulers, and calendars, are numerous, which practically solves any marketing problem a company wants to tackle. Review collected by and hosted on G2.com.

They are working on its improvement, but the acquisition of phones for South American and European countries is still a pending task. Review collected by and hosted on G2.com.

I love the way that we are able to call the leads from the system, organize them, and categorize them to easily follow up with bulk email and bulk text messages. I also find HighLevel user-friendly and appreciate its functionality. The initial setup was very simple and easy. Review collected by and hosted on G2.com.

Sometimes there are some glitches when using the app, and it's much easier than using the desktop version. Review collected by and hosted on G2.com.

I like how everything is in one system. Instead of paying for separate tools for funnels, email campaigns, and text messaging, I can do it all in HighLevel. The automations are especially helpful because they keep things moving even when I am busy. Review collected by and hosted on G2.com.

What I dislike is the learning curve. There are so many features that it can feel confusing at first, and the interface could be smoother. Also, if you are not running a business or agency, a lot of it feels like overkill. Review collected by and hosted on G2.com.

I enjoy using HighLevel because of its user-friendly and easy-to-understand design, making it an intuitive Customer Relationship Management (CRM) tool that simplifies my tasks. HighLevel is especially effective in managing email sequences and automating bulk email dispatch, which has significantly streamlined the email marketing process for me. Moreover, it's a fantastic tool for lead management. I can easily track lead progress across various stages of my sales funnel and pipeline, and generating reports is straightforward, which enhances my ability to analyze and improve business strategies. The simplicity of navigating HighLevel, even from the initial setup, contributes greatly to its appeal. Review collected by and hosted on G2.com.

I find the support chat accessibility in HighLevel to be lacking. Unlike other CRM tools where the chat support icon is readily available and pops up on the side, HighLevel does not provide this convenience. This feature would be more helpful and convenient for users, making support more accessible and seamless. Review collected by and hosted on G2.com.

I use HighLevel to manage client communications, automate workflows, track leads, and streamline marketing and sales processes within my business. What I like most is that it brings all of my marketing, communication, and client management tools into one unified platform. I also think the automation builder works especially well; it allows me to set up streamlined workflows that save time and ensure none of my leads or clients fall through the cracks. Review collected by and hosted on G2.com.

Some parts of the system feel a bit complex, and it can take a while to figure out how everything works. A simpler layout or better onboarding tutorials would help. Review collected by and hosted on G2.com.

High Level, is fantastic easy to use has so many features from Sales and Marketing

very quick has minimal drop outs, can book meetings directly and add and change snippets for generated emails, has excellent calendar feature to directly book generated meetings, group sales and contacts it has made my life a lot easier able to get to contacts and open notes and data add notes and details

acess to call back dates enjoy working with High Low Review collected by and hosted on G2.com.

the only downside is sometimes on calendar the data ie booking a time does not appear and you have to book manually and it can at times freeze or drop out but it is not often i use High low daily all day so on it for a length of time.I have not had to reach out for customer support myself, it is very easy to use and integrate for mail outs i found it very easy to implement and navigate through Review collected by and hosted on G2.com.