G2

Kaitlyn S.

Technical Writer

Mid-Market (51-1000 emp.)

8/1/2023

"More efficient, effective, and manageable content -- made easy with Heretto!"

5/5

What do you like best about Heretto?

As a content writer, it's easy to create and manage my topics in Heretto. But you don't have to be an expert to create content. Heretto empowers others to jump in and add their subject matter expertise, with the safety net of a review process that I can control. Plus, multiple people can edit the same topic at once, which makes for great collaboration in a remote workplace. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

The content I write can be very complex, with the need for personalization and filtering for different audiences. While Heretto has features to accommodate these things, the setup is not the easiest. However, their Support team is amazing and always willing to help us figure things out! Review collected by and hosted on G2.com.

What problems is Heretto solving and how is that benefiting you?

Ten years ago, I wrote product documentation -- this field does this, that button does that. But my team realized that wasn't what our users wanted or needed. So we started writing how-to topics that addressed those needs. However, we were still in an unstructured environment with limited control over our content. When we moved to Heretto, we gained full control and a better understanding of our content as a whole. We added metadata and keywords that made our content easier to find. We were able to display our content in the right place at the right time. Rather than writing one-off topics that sat in a black hole, we finally saw the big picture of content strategy. Heretto made that happen for us. And we have feedback and metrics that show this change made a positive impact on our customers. Review collected by and hosted on G2.com.