G2

Moshe A.

Technical Writer

Mid-Market (51-1000 emp.)

2/13/2022

"A fast CCMS with real-time collaboration and easy version management"

4.5/5

What do you like best about Heretto?

We migrated our entire DITA repository to Heretto with near-zero friction, so onboarding was very smooth. Heretto integrates with our company's SSO, so we don't have to create accounts for each reviewer manually, and all our stakeholders can review documentation. The Oxygen integration is also good. A huge plus is that we can collaborate in real-time, making it easy for multiple authors to work on the same content. Heretto's versioning and release management capabilities have helped us create an efficient document release workflow. Customer support is highly responsive, and we have a dedicated customer success team that we meet with regularly to discuss our needs and work out approaches to our business cases. Content reuse is easy, publishing is even easier. I use the tool on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

The UI has some contexual issues still remain, such as with starred items. Bulk publishing of several documents (maps) at one time is not yet available. The editor and map tree don't show full profiling. And the editing experience is not as bug free as it should be. Review collected by and hosted on G2.com.

Recommendations to others considering Heretto:

You should take time to understand the principles of component content management. Heretto has a lot of information and tutorials on its website. Take advantage of these resources. You get more out of Heretto if you know DITA, but the platform is user-friendly even for writers with no DITA experience. Review collected by and hosted on G2.com.

What problems is Heretto solving and how is that benefiting you?

We're creating scalable documentation and review workflows with Heretto. Our product managers vastly prefer reviewing documentation in Heretto to reviewing PDFs. In Heretto they can easily leave comments and suggestions, also saving us writers time. Another issue we had was backporting corrections to previous versions of the documentation. Using Heretto's release and branching features, we can easily track and merge changes to multiple releases. Also, we use Heretto's metadata and filtering to track our documentation tasks per feature, allowing us to document features when we have the information and then push them to production when the feature is released. Review collected by and hosted on G2.com.