G2

Marco C.

Manager, Documentation Systems and Innovation

Enterprise (> 1000 emp.)

11/11/2026

"End-to-End DITA CMS and Web Publishing That Empowers Tech Writers"

5/5

What do you like best about Heretto?

It's a complete end-to-end DITA content management and web publishing solution that empowers Tech Writing teams of any size to have complete control over their content and every aspect of the customer-facing web experience. It's a complete solution that empowers Tech Writers to do more and execute with fewer internal dependencies and red tape. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

The overall translation model is quite precise and requires a very thorough knowledge of all aspects of your site architecture to manage properly. It can be challenging for less advanced users to grasp the intricacies and requirements of the model. Review collected by and hosted on G2.com.

What problems is Heretto solving and how is that benefiting you?

Heretto streamlined our content delivery model to give my team complete control over our site design and management, removing all dependence on other internal teams with competing priorities. It improved our publishing times from several hours to a handful of minutes. It offered new avenues for integration with AI solutions, including a Deploy API to provide direct access for internal agents to our online content. It provides us with a fully formed and intelligently-designed DITA CMS, built by Tech Writers for Tech Writers, that gives us a wealth of possibilities for the ideas and use cases that we want to explore in the near and long-term. Review collected by and hosted on G2.com.