I like Helpshift for its opportunity for customization. I can automate, create my own tags, and track my own data, which gives me the power to have complete ownership of how the platform operates. Review collected by and hosted on G2.com.

There's a lot of manual work that has to happen to set up all the automation tags, custom fields, and everything. There should really be an AI assistant that can help with this based on a request. Also, the initial setup was fairly challenging because there was a lot to learn, and I had to do it all myself. Review collected by and hosted on G2.com.