Asynchronous and synchronous communication tools such as videos, screen casts, and text based chat enable HelpGent to deliver more holistic and individualized customer service at the request of consumers. Review collected by and hosted on G2.com.

Often support agents are unable to look through past conversations or reply to messages if they do not have internet connection. This can be quite burdensome particularly when dealing with a prompt clients’ requests or when working from a distance. Review collected by and hosted on G2.com.