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HelpDocs

By HelpDocs

4.3 out of 5 stars

How would you rate your experience with HelpDocs?

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Cindy P.
CP
Head Of Human Resources
Enterprise (> 1000 emp.)
"An excellent tool with great support and customization features."
What do you like best about HelpDocs?

It is one of the great platform that aids in better document creation with its great tools. You can adjust its color and content with SEO optimization and also by custom CSS. You can se the article at stale if it is having a product release or even you can reuse your previous data by the clip tool. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

As with all the tools, sometimes due to traffic or any other reason, the software gets a bit buggy which leads to annoyance or have the risk of losing the data. According to my company it also needs some more professional fonts to make the writing mire persuasive and encouraging. Review collected by and hosted on G2.com.

HelpDocs Reviews & Product Details

Profile Status

This profile is currently managed by HelpDocs but has limited features.

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Pricing

Pricing provided by HelpDocs.

Seed

$49.00
Per Month

Sprout

$99.00
Per Month

HelpDocs Media

HelpDocs Demo - HelpDocs AI
Streamline your documentation workflow by using HelpDocs AI. Create and generate in seconds, significantly cutting down the time it takes to create new help content.
HelpDocs Demo - Beautiful, responsive templates
Choose from a variety of modern templates that include dark mode, the latest accessibility features, and load in seconds.
HelpDocs Demo - Easy & powerful editing experience
Create engaging articles with our speedy text editor that'll keep up with your writers. Drop in custom code and interactive blocks.
HelpDocs Demo - Powerful permissioning
Show certain content to certain users, or share articles outside your organization with JWT SSO.
HelpDocs Demo - Plug in your favourite tools
Connect your customer support ticketing system, analytics suite, or team communication platform so you can access your help content anywhere.
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HelpDocs Reviews (17)

Reviews

HelpDocs Reviews (17)

4.3
18 reviews

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Adam T.
AT
Hosting Specialist
Mid-Market (51-1000 emp.)
"Outstanding Support Team That Listens and Delivers Quickly"
What do you like best about HelpDocs?

I've had several interactions with the support team so far, mostly with River, and I have to say, it's been a real breath of fresh air. The support provided is truly top-notch. Recently, I reached out about a feature I was hoping to use, only to find out it wasn't available. Rather than simply telling me it wasn't possible, River responded by saying, "Let me bring this up with the team and see what we can do." In less than 24 hours, I received a follow-up letting me know that the feature I needed had already been added to the software! Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

I wish I could offer some constructive feedback, but so far, I haven't encountered anything I dislike. Because of this, I don't have any criticisms to share at the moment. Review collected by and hosted on G2.com.

MA
Growth Specialist
Small-Business (50 or fewer emp.)
"Excellent documentation platform with intuitive design"
What do you like best about HelpDocs?

HelpDocs offers an incredibly user-friendly interface that makes creating and organizing documentation effortless. The drag-and-drop editor, customizable themes, and seamless search functionality help users find information quickly. The platform excels at maintaining clean, professional-looking knowledge bases with excellent responsive design across all devices. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

While HelpDocs is generally excellent, the advanced customization options could be more intuitive for non-technical users. Additionally, some integrations with third-party tools require more setup steps than expected, and the analytics dashboard could provide more detailed insights about user engagement patterns. Review collected by and hosted on G2.com.

Sandeep C.
SC
Managing Director
Mid-Market (51-1000 emp.)
"Great knowledge base software!"
What do you like best about HelpDocs?

It is a very helpful app where you can manage and collect the entire knowledge base for the product you are selling on a single knowledgeable point and the customers can take help from it. It's reliability and ease of use is the best! Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

It is not that widely known and hence customers don't know much about it. Review collected by and hosted on G2.com.

Verified User in Veterinary
AV
Small-Business (50 or fewer emp.)
"Help Docs"
What do you like best about HelpDocs?

Integrations are very easy to use. Both business and client-facing. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

I dislike the limited number of sign ins Review collected by and hosted on G2.com.

GK
Product Engineer
Small-Business (50 or fewer emp.)
"Easy to use, self-serve knowledge base software"
What do you like best about HelpDocs?

Ease of adding articles and content to the platform.

Monitor articles - most viewed, most searched.

Export the reports and customize the dashboard via custom styles. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

App refreshes very frequently which is very annoying, instead it can only refresh the stale data whenever fresh data arrives. Review collected by and hosted on G2.com.

Tushar K.
TK
Software Engineer
Warehousing
Mid-Market (51-1000 emp.)
"Useful knowledge base"
What do you like best about HelpDocs?

Helpdocs is really useful in collecting organization's knowledge base in a central place. Everything can be easily accessed and referred by the customers. The customizable is excellent to fit our requirements. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

HelpDocs has everything which is required to maintain a detailed knowledge base along with helpful features. But they can add specific languages for foreign clients. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Small-Business (50 or fewer emp.)
"Making peopler more self-sufficient, one article at a time!"
What do you like best about HelpDocs?

I like that it is easy to add articles and tracks the most clicked or what questions people are searching for. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

At this time there are no dislikes, helpdocs fits in smoothly with other systems making it very user friendly. Review collected by and hosted on G2.com.

Hrithik S.
HS
Associate
Enterprise (> 1000 emp.)
"HelpDocs is very helpful"
What do you like best about HelpDocs?

They are very good which helps to minimise less support tickets and increase software efficiency. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

Sometimes it is very painful because of minor issues might left out. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise (> 1000 emp.)
"Review"
What do you like best about HelpDocs?

Easy accessibility and doc help it provides Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

Public awareness is too minimum as of now Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business (50 or fewer emp.)
"Good Help docs for starters"
What do you like best about HelpDocs?

Generating the help docs has never been this much easier Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

The left-side index navigation does not need to refresh whenever navigated. Can improve user experience Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by HelpDocs.

Seed

$49.00
Per Month

Sprout

$99.00
Per Month

Bloom

$199.00
Per Month
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