It's been two months since this profile received a new review

Cindy P.

Head Of Human Resources

Enterprise (> 1000 emp.)

10/20/2020

"An excellent tool with great support and customization features."

4.5/5

What do you like best about HelpDocs?

It is one of the great platform that aids in better document creation with its great tools. You can adjust its color and content with SEO optimization and also by custom CSS. You can se the article at stale if it is having a product release or even you can reuse your previous data by the clip tool. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

As with all the tools, sometimes due to traffic or any other reason, the software gets a bit buggy which leads to annoyance or have the risk of losing the data. According to my company it also needs some more professional fonts to make the writing mire persuasive and encouraging. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDocs:

It is an excellent product wit mid-blowing tools and features. This kind of software is hard to find in such a cheap price. More over, being highly integrating and useful, it is very user-friendly. Review collected by and hosted on G2.com.

What problems is HelpDocs solving and how is that benefiting you?

This platform is highly useful as its integration with other software is super quick. You can share your articles easily via chat and it has got better on-boarding opportunities then other users. Its working is fast which saves the time as well. Review collected by and hosted on G2.com.

HelpDocs Reviews & Product Details

Scale your company, not your support queue. Reduce support tickets, boost customer satisfaction, and keep your team focused on growth—with a Knowledge Base that does the heavy lifting.

Seller

HelpDocs

Languages Supported

English

Product Description

HelpDocs is a fully-featured knowledge base software designed to enable users to drive down support ticket volume and guide customers.

Overview by

River Sloane (Co-founder at HelpDocs)

Pricing

Pricing provided by HelpDocs.

Seed

$49.00

Per Month

Sprout

$99.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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HelpDocs Media

Streamline your documentation workflow by using HelpDocs AI. Create and generate in seconds, significantly cutting down the time it takes to create new help content.

HelpDocs Demo - Beautiful, responsive templates

Choose from a variety of modern templates that include dark mode, the latest accessibility features, and load in seconds.

HelpDocs Demo - Easy & powerful editing experience

Create engaging articles with our speedy text editor that'll keep up with your writers. Drop in custom code and interactive blocks.

Show certain content to certain users, or share articles outside your organization with JWT SSO.

HelpDocs Demo - Plug in your favourite tools

Connect your customer support ticketing system, analytics suite, or team communication platform so you can access your help content anywhere.

HelpDocs Reviews (17)

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Adam T.

Hosting Specialist

Mid-Market (51-1000 emp.)

10/17/2025

"Outstanding Support Team That Listens and Delivers Quickly"

5/5

What do you like best about HelpDocs?

I've had several interactions with the support team so far, mostly with River, and I have to say, it's been a real breath of fresh air. The support provided is truly top-notch. Recently, I reached out about a feature I was hoping to use, only to find out it wasn't available. Rather than simply telling me it wasn't possible, River responded by saying, "Let me bring this up with the team and see what we can do." In less than 24 hours, I received a follow-up letting me know that the feature I needed had already been added to the software! Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

I wish I could offer some constructive feedback, but so far, I haven't encountered anything I dislike. Because of this, I don't have any criticisms to share at the moment. Review collected by and hosted on G2.com.

Mohamed ali A.

Growth Specialist

Small-Business (50 or fewer emp.)

9/30/2025

"Excellent documentation platform with intuitive design"

4.5/5

What do you like best about HelpDocs?

HelpDocs offers an incredibly user-friendly interface that makes creating and organizing documentation effortless. The drag-and-drop editor, customizable themes, and seamless search functionality help users find information quickly. The platform excels at maintaining clean, professional-looking knowledge bases with excellent responsive design across all devices. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

While HelpDocs is generally excellent, the advanced customization options could be more intuitive for non-technical users. Additionally, some integrations with third-party tools require more setup steps than expected, and the analytics dashboard could provide more detailed insights about user engagement patterns. Review collected by and hosted on G2.com.

What problems is HelpDocs solving and how is that benefiting you?

HelpDocs is solving our documentation management challenges by providing a centralized, easy-to-maintain knowledge base. It eliminates the need for scattered documents and enables our team to create professional, searchable help content quickly. The platform's intuitive editor and customizable templates save significant time in content creation, while the responsive design ensures our users can access information seamlessly across all devices. This has improved our customer support efficiency and reduced repetitive inquiries. Review collected by and hosted on G2.com.

Sandeep C.

Managing Director

Mid-Market (51-1000 emp.)

6/27/2023

"Great knowledge base software!"

4.5/5

What do you like best about HelpDocs?

It is a very helpful app where you can manage and collect the entire knowledge base for the product you are selling on a single knowledgeable point and the customers can take help from it. It's reliability and ease of use is the best! Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

It is not that widely known and hence customers don't know much about it. Review collected by and hosted on G2.com.

Verified User in Veterinary

Small-Business (50 or fewer emp.)

12/12/2023

"Help Docs"

5/5

What do you like best about HelpDocs?

Integrations are very easy to use. Both business and client-facing. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

I dislike the limited number of sign ins Review collected by and hosted on G2.com.

Gaurav K.

Product Engineer

Small-Business (50 or fewer emp.)

9/4/2023

"Easy to use, self-serve knowledge base software"

4/5

What do you like best about HelpDocs?

Ease of adding articles and content to the platform.

Monitor articles - most viewed, most searched.

Export the reports and customize the dashboard via custom styles. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

App refreshes very frequently which is very annoying, instead it can only refresh the stale data whenever fresh data arrives. Review collected by and hosted on G2.com.

Tushar K.

Software Engineer

Warehousing

Mid-Market (51-1000 emp.)

6/30/2023

"Useful knowledge base"

4/5

What do you like best about HelpDocs?

Helpdocs is really useful in collecting organization's knowledge base in a central place. Everything can be easily accessed and referred by the customers. The customizable is excellent to fit our requirements. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

HelpDocs has everything which is required to maintain a detailed knowledge base along with helpful features. But they can add specific languages for foreign clients. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

4/3/2023

"Making peopler more self-sufficient, one article at a time!"

4/5

What do you like best about HelpDocs?

I like that it is easy to add articles and tracks the most clicked or what questions people are searching for. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

At this time there are no dislikes, helpdocs fits in smoothly with other systems making it very user friendly. Review collected by and hosted on G2.com.