G2

John P.

Product Development Specialist

Enterprise (> 1000 emp.)

10/20/2020

"An instant replying tool for satisfying your customers."

4.5/5

What do you like best about HelpDocs?

HelpDocs is one of the very unique tool for use. A lot of its features are excellent which makes it best for usage. It has the drag and drop list of contents that makes it easier for categorizing your articles. If you have an outdated information, you can mark it as stale and grab the attention into your for future releases. By customizing according to your requirement and navigation purposes, you can make your work unique and remarkable. You also have a filter feature which helps in searching insights and export the data of your need. Review collected by and hosted on G2.com.

What do you dislike about HelpDocs?

This tool has done what everybody nowadays is looking for. Therefore I have not found anything at the moment which needs updation. However, if this application keeps itself new and unique according to latest requirements and customer's demand then it will be in the best interest of everyone. One thing more is that it must add more languages for translation purposes. Review collected by and hosted on G2.com.

Recommendations to others considering HelpDocs:

It is a highly useful tool being extremely handy with superb features. It is also very time saving as you can reuse your content and also integration is easier. Plus it makes you accessibility more effective by providing SEO optimized templates. Review collected by and hosted on G2.com.

What problems is HelpDocs solving and how is that benefiting you?

This software has highly helped in its integration with other platforms like slack, chrome and Gosquared. Now by just a click away we can search for anything and also talk to the people and also create and know about latest and related events. Moreover by the cliping feature we can use the same content again instead of writing it from the start. Thus time-saving. Review collected by and hosted on G2.com.