AN
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"AI triage saves us some manual checking"
What do you like best about Helpdesk 365?
The AI triage is probably one of the features we've found most useful recently. It helps with sorting incoming tickets and gives us a better starting point for deciding where they should go. The workload rebalance feature is also helpful when one person has a lot more tickets than others. Review collected by and hosted on G2.com.
What do you dislike about Helpdesk 365?
There are still some cases where we want to review what the AI has suggested before making a change Review collected by and hosted on G2.com.