AN
Verified User in Business Supplies and Equipment
Small-Business (50 or fewer emp.)
"The workload view is actually useful for our team"
What do you like best about Helpdesk 365?
The new workload view has been useful for our managers. We can get a quick idea of who is overloaded and where tickets are sitting. The AI insights are a nice addition because it gives us something to look at instead of just numbers. Review collected by and hosted on G2.com.
What do you dislike about Helpdesk 365?
The workload view is still something we're getting used to, so we'd like to see more options around how the information can be displayed. Review collected by and hosted on G2.com.