G2

Martijn B.

Intergalactic Digi Geek

Small-Business (50 or fewer emp.)

8/14/2023

"Making life easier for customers and staff"

4.5/5

What do you like best about HelpCenter.io?

The main reason to choose HelpCenter.io was the fact that it integrates with Front. After running a test we were pleasantly surprised how easy-to-use yet advanced the system is.

Support from the HelpCenter.io Team is amazing. Questions are answered at lightning speed and tweaks are made to make the system better and/or easier to integrate. The team is reallu switched on.

Being able to manage several HelpCenters via one account is great. That really makes life easier when managing a variety of brands. Review collected by and hosted on G2.com.

What do you dislike about HelpCenter.io?

Two-Factor Authentication (2FA) would be great to secure the log-in process but that is a work in progress so it will be added soon. For now, a minor dislike but that will soon be taken care of. Review collected by and hosted on G2.com.

What problems is HelpCenter.io solving and how is that benefiting you?

Our products and services are relatively simple but there are a lot of pre-sales questions from customers. Having all these Q&As on the website just got messy and made it harder for customers to find the info. So that leads to an increase in relatively simple questions, questions that a self-service portal like HelpCenter.io could tackle.

As the HelpCenter is so easy to use and runs as a separate entity, we're able to add more detailed info. It's the one-stop shop for customers to get their questions answered. Now staff can focus on other tasks. Review collected by and hosted on G2.com.