G2

JG

Jeremy G.

Company Owner

Online Media

Small-Business (50 or fewer emp.)

3/16/2017

"Clean powerful software that gets out of the way."

4.5/5

What do you like best about Help Scout?

HelpScout's minimalist feel creates a fantastic environment for getting the job done. Review collected by and hosted on G2.com.

What do you dislike about Help Scout?

The inability to modify contact email addresses after they have been entered. If the email is entered incorrectly the first time, you are forced to create a new contact rather than being able to edit the original one. Review collected by and hosted on G2.com.

Recommendations to others considering Help Scout:

HelpScout will do what you need it to do without overloading you with unnecessary features. Highly recommended! Review collected by and hosted on G2.com.

What problems is Help Scout solving and how is that benefiting you?

Customer help requests used to get buried in personal email boxes. HelpScout has solved that issue, as tickets are kept front-and-center with clear due dates and communication trails. Review collected by and hosted on G2.com.