--- title: Help Desk Migration Services Reviews meta_title: 'Help Desk Migration Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how Help Desk Migration Services works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 184 scale: '5' date_modified: '2026-07-07' parent_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- # Help Desk Migration Services Reviews **Vendor:** Relokia **Category:** [ETL Tools](https://www.g2.com/categories/etl-tools) **Average Rating:** 4.9/5.0 **Total Reviews:** 184 ## About Help Desk Migration Services Help Desk Migration by Relokia is a cloud-based, one-click data migration solution that enables secure and fast transfer of customer support data between help desk, ITSM, and knowledge base platforms. The platform supports 90+ integrations, allowing teams to migrate data between systems using a no-code Migration Wizard — without manual exports, scripts, or downtime. Key Features - Data Integrity & Historical Accuracy Help Desk Migration preserves 100% of your historical support data, including tickets and incidents, conversations, users, organizations, agents, knowledge base articles, structures, statuses, priorities, and relationships between records. All data is migrated in a consistent and auditable way, ensuring nothing is lost or altered during the transfer. - Automated Migration Wizard The intuitive Migration Wizard enables fast and accurate data transfer to platforms such as: - Zendesk - Jira Service Management - Jira Customer Service Management - Freshdesk - Freshservice - ServiceNow - Salesforce Service Cloud - HubSpot Service Hub and 90+ other platforms The entire process is automated and requires no engineering resources. - Intuitive Data Mapping Help Desk Migration allows users to map fields between the source and target platforms with full control. You can align default and custom fields, statuses, priorities, users, and other entities to match your existing workflows and reporting structure. - Enterprise-Grade Security Help Desk Migration is built for enterprise use and follows GDPR-, HIPAA-, and SOC-aligned practices. The platform operates using secure API connections and works in close partnership with major help desk vendors to ensure compliance, reliability, and data protection. - Free Demo Migration Run a free Demo Migration to validate results before committing to a full migration. The automated tool transfers up to 20 tickets or incidents from the source to the target platform, allowing you to verify data accuracy, structure, and mappings with zero risk. - Fast Data Transfer Migration speed ranges from a few minutes to several hours, depending on record volume and API rate limits of the target platform. Even large-scale migrations are optimized to complete as quickly and safely as possible. - Zero Downtime with Delta Migration Help Desk Migration supports Delta Migration, enabling teams to migrate newly created or updated records after the initial full migration—without stopping live support operations. Delta Migration captures all changes that occurred during or after the main migration and syncs them to the target system. This ensures: - No ticket freezes - No missed updates - No disruption to agents or customers As a result, teams can switch platforms seamlessly while maintaining continuous support and full data consistency. ## Help Desk Migration Services Pros & Cons **What users like:** - Users appreciate the **ease of use** of Help Desk Migration Services, noting the straightforward setup and smooth transition. (13 reviews) - Users praise the **responsive customer support** that enhances their migration experience and ensures efficient service utilization. (11 reviews) - Users praise the **migration ease** of Help Desk Migration Services for its intuitive setup and quick transitions. (10 reviews) - Users commend the **easy setup** of Help Desk Migration Services, ensuring a smooth and hassle-free transition experience. (7 reviews) - Users value the **time-saving efficiency** of Help Desk Migration Services, making transitions seamless and quick. (5 reviews) - Users commend the **easy integrations** of Help Desk Migration Services, simplifying transitions between help desk platforms effortlessly. (4 reviews) - Users find the **implementation process remarkably straightforward** , ensuring a smooth and efficient migration experience without complications. (4 reviews) - Cost-Effective (3 reviews) - Quick Setup (3 reviews) - Setup Ease (3 reviews) **What users dislike:** - Users note that the **slow migration process** often requires upgrades due to API limits and additional fees. (3 reviews) - Users report **extra costs** for folder creation and may require upgrades for extended API limits during migration. (2 reviews) - Users experience **data duplication** issues that necessitate extra tools for artifact identification and removal during migration. (1 reviews) - Users find the service to be **expensive** , especially when needing to add specific Halo fields for functionality. (1 reviews) - Users feel the **information deficiency** in Help Desk Migration Services leads to a cluttered and confusing interface. (1 reviews) - Integration Issues (1 reviews) - Users note a **lack of features** in Help Desk Migration Services, impacting visibility and control during migrations. (1 reviews) - Users face **limitations in data mapping** during Help Desk Migration, complicating Jira migrations and requiring extra categorization efforts. (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) ## Help Desk Migration Services Reviews ### 1. Extremely Responsive Team and a Smooth, Budget-Friendly Migration **Rating:** 5.0/5.0 stars **Reviewed by:** William L. | Director, Operational Services, Religious Institutions, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Help Desk Migration Services?** Help Desk Migration was extremely responsive throughout our migration from Teamwork Desk to Help Scout. Their team answered questions quickly, provided clear guidance, and was always friendly. As a nonprofit organization, we especially appreciated their willingness to quote multiple times as we scaled the service to fit our needs and budget. The pricing was reasonable, and the migration process was smooth. **What do you dislike about Help Desk Migration Services?** We didn't experience any significant issues during our migration project. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Help Desk Migration allowed us to easily move users, customers, and tickets to Help Scout, and their "demo" (basically a test run) was simple to use before the full run. Because of other projects, I had to stop and start the process a couple of times, but their staff was really helpful getting me back on track. All told, the transfer of a year's worth of data happened overnight. ### 2. Effortless Zendesk Migration—Fast and Straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Help Desk Migration Services?** I needed to migrate a single Zendesk help center brand to another, and this tool turned out to be precisely what I needed. The migration process was simple and finished very quickly. **What do you dislike about Help Desk Migration Services?** The demo process went smoothly overall, but I overlooked reversing a few demos before the migration. As a result, I ended up with several artifacts that required an additional tool to identify and remove. **What problems is Help Desk Migration Services solving and how is that benefiting you?** At first, when we were migrating our platform to a new system, we decided to create separate help centers to keep documentation for similar products separate and avoid confusion. However, as the migration progressed, we realized that having separate help centers was no longer necessary and actually made things more confusing. As a result, we decided to merge the two help centers back into one. **Official Response from Dima Lazarchuk:** > Thank you for your review! We’re glad to hear the migration process was quick and straightforward, and that the tool helped you merge your help centers successfully. We also appreciate you sharing your feedback on the demo experience - it’s helpful and allows us to keep improving the process for future migrations. ### 3. Effortless Migration with User-Friendly Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Help Desk Migration Services?** It is really easy to use the Help Desk Migration services. Creating the fields, the needed information is user friendly. After inserting Integration credentials, you just map everything between two platforms, then sit back and wait according to data load. **What do you dislike about Help Desk Migration Services?** The duration of the migration depends on the API limits set by your accounts on both platforms. If your limits are low or restricted to daily quotas, you may need to upgrade or pay additional fees to the platform you are currently using or plan to use. It's important to factor in the time required for the migration ahead of time. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I have used it for Sales Force to Zendesk, Zoho to Zendesk. So It was really easy and cheap way to migrate all your data to your new platform! ### 4. Effortless Ticket Migration, No Issues at All **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Help Desk Migration Services?** I appreciate how straightforward the setup process was with Help Desk Migration Services. Using a CSV file to upload my data was remarkably easy, which made the whole transition process smooth and hassle-free. I also found the ticket migration between Monday and Freshservice to be incredibly simple and efficient, requiring minimal time to complete. This product stands out for its user-friendly approach to data migration, enabling me to complete the task without any complications. Additionally, the experience was seamless enough that I would definitely choose to use Help Desk Migration Services again in the future without considering other vendors. I'm very satisfied and would certainly recommend it with a high score of 10 out of 10. I wouldn't change anything about the service. **What do you dislike about Help Desk Migration Services?** Nothing **What problems is Help Desk Migration Services solving and how is that benefiting you?** I found migrating tickets with Help Desk Migration Services simple and fast, facilitating an easy transition from Monday to Freshservice without any issues during the process. ### 5. Broad Platform Support, Up-to-Date Docs, and Excellent Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Help Desk Migration Services?** They support a broad range of platforms. Their documentation for supported platforms is always up-to-date. Their technical support is excellent. Their pricing is very competitive for the service provided. **What do you dislike about Help Desk Migration Services?** Not a thing - I have always had good experiences with their migration tools. **What problems is Help Desk Migration Services solving and how is that benefiting you?** For this particular migration, a transfer of IT support tickets from Zendesk into Autotask. Given our company's unique compliance requirements, we could not afford to lose a single ticket, nor any of the information or attachments in the tickets, including timestamps of all ticket activities. The tickets also needed to remain searchable in Autotask by the Zendesk Ticket ID. **Official Response from Dima Lazarchuk:** > Thank you for your feedback! We’re happy to hear you’ve had a positive experience with our platform and support. We appreciate you taking the time to share your thoughts and are glad our solution met your expectations. ### 6. Free Demo Migrations and Super-Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alex W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Help Desk Migration Services?** Free demo migrations help validate the product and very responsive support helps you make the most of it. **What do you dislike about Help Desk Migration Services?** There wasn't much bad - support response times on the weekend weren't as good as during the week but they resolved the issue we encountered. **What problems is Help Desk Migration Services solving and how is that benefiting you?** We were merging two helpdesks into one single platform. We could just have cut over and lost historical data from one of them but this gave us a quick and affordable way of migrating that all over and keeping the details that can be really useful. ### 7. Intuitive, Fast, and Highly Recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Noam B. **Reviewed Date:** January 22, 2026 **What do you like best about Help Desk Migration Services?** I like that Help Desk Migration Services is very intuitive, simple, accurate, and quick. It saves a lot of time and makes the transition to a new system very straightforward and fast. The initial setup was also very straightforward. I highly recommend it. **What do you dislike about Help Desk Migration Services?** Nothing. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I use Help Desk Migration Services to move data to a new system. It's intuitive, simple, accurate, and quick, saving a lot of time and making the transition straightforward and fast. ### 8. Effortless Data Migration with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Customer Success Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Help Desk Migration Services?** I like the proactive support that Help Desk Migration Services provides. I also appreciate the easy step-by-step process for handling imports, which doesn't require too much technical know-how. Additionally, the initial setup was very easy, making the whole experience smooth. **What do you dislike about Help Desk Migration Services?** I think the user interface could be cleaner and include less information. **What problems is Help Desk Migration Services solving and how is that benefiting you?** I use Help Desk Migration Services for data import into Intercom, and it allows me to do so without much technical know-how. ### 9. Helpful and very responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Brett C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Help Desk Migration Services?** The team were helpful and responsive throughout the process and worked with me to get the migration to be exactly as I needed it. The tool itself is very straightforward to use and having unlimited tests made me really confident that it was going to work as I needed it. When I did get to the migration, there had been some last minute changes requested on my end and it resulted in a pause on Saturday morning! Luckily I realised the issue and the team responded that day and resumed. Everything migrated as expected and we're happy! **What do you dislike about Help Desk Migration Services?** If you aren't using specific Halo fields, you will need to pay for additional fields to be added. For the most part, I was able to use Rules within Halo to get around this, Source was the only real pain! **What problems is Help Desk Migration Services solving and how is that benefiting you?** There was no easy way to get data from Manage Engine into Halo. Using spreadsheets just didn't give good results and got very messy very quickly. Help Desk Migration made the process very simple and everything linked together without any need to change anything. ### 10. Exceptionally User-Friendly with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjit P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Help Desk Migration Services?** The tool is extremely user-friendly, making the initial setup and test migration straightforward. I also found their team to be highly responsive and supportive throughout the process. Additionally, their pricing is fair, and they consistently deliver on time. **What do you dislike about Help Desk Migration Services?** I can't think of any negatives. My experiences with them have all been positive. **What problems is Help Desk Migration Services solving and how is that benefiting you?** Migration from Freshservice to Freshdesk ## Help Desk Migration Services Discussions - [Is it possible to customize the data migration?](https://www.g2.com/discussions/25094-is-it-possible-to-customize-the-data-migration) - 2 comments, 2 upvotes - [How does your migration tool work?](https://www.g2.com/discussions/24869-how-does-your-migration-tool-work) - 2 comments, 2 upvotes - [Do you support migration from Desk.com to Zendesk?](https://www.g2.com/discussions/24591-do-you-support-migration-from-desk-com-to-zendesk) - 1 comment, 1 upvote - [View Help Desk Migration Services pricing details and edition comparison](https://www.g2.com/products/help-desk-migration-services/reviews/help-desk-migration-services-review-7187901?section=pricing&secure%5Bexpires_at%5D=2026-07-10+14%3A22%3A50+-0500&secure%5Bsession_id%5D=4912ce5d-cbca-493f-8c63-f790b7f81a76&secure%5Btoken%5D=ea8a5c047199729fcaf0259f0f5baef0765ebb89a59dee0566ddece51d846c6f&format=llm_user) ## Help Desk Migration Services Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Freshdesk Customer Success](https://www.g2.com/products/freshdesk-customer-success/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Freshservice for MSPs](https://www.g2.com/products/freshservice-for-msps/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HaloITSM](https://www.g2.com/products/haloitsm/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Helpdesk](https://www.g2.com/products/steadypoint-helpdesk/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Help Desk Migration Services Features **Management** - Reporting - Auditing **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Extraction - Transformation - Loading - Scalability **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring **Security** - Data Protection **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making ## Top Help Desk Migration Services Alternatives - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - 4.5/5.0 (560 reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 4.5/5.0 (3,784 reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - 4.6/5.0 (1,317 reviews)