During the migration upgrade from Kayako Classic to New Kayako our customer support rep took us to Relokia's service. Configuration and mapping choices were extremely quick and the migration of over 120,000 tickets was effortless. Review collected by and hosted on G2.com.

Our migration was relatively straightforward, there wasn't anything to dislike about the experience. The progress page during the migration did not offer a lot of status updates on the number of records processed as it was happening, but when complete our tickets were all in place on the new instance. Review collected by and hosted on G2.com.