G2

William L.

Director, Operational Services

Religious Institutions

Mid-Market (51-1000 emp.)

6/2/2026

"Extremely Responsive Team and a Smooth, Budget-Friendly Migration"

5/5

What do you like best about Help Desk Migration Services?

Help Desk Migration was extremely responsive throughout our migration from Teamwork Desk to Help Scout. Their team answered questions quickly, provided clear guidance, and was always friendly. As a nonprofit organization, we especially appreciated their willingness to quote multiple times as we scaled the service to fit our needs and budget. The pricing was reasonable, and the migration process was smooth. Review collected by and hosted on G2.com.

What do you dislike about Help Desk Migration Services?

We didn't experience any significant issues during our migration project. Review collected by and hosted on G2.com.

What problems is Help Desk Migration Services solving and how is that benefiting you?

Help Desk Migration allowed us to easily move users, customers, and tickets to Help Scout, and their "demo" (basically a test run) was simple to use before the full run. Because of other projects, I had to stop and start the process a couple of times, but their staff was really helpful getting me back on track. All told, the transfer of a year's worth of data happened overnight. Review collected by and hosted on G2.com.

Response from Steve Richards of Help Desk Migration Services

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Thank you for your positive feedback! We're glad to hear that our team's responsiveness and willingness to accommodate your nonprofit organization's needs made your migration process smooth and budget-friendly. We appreciate your business!