HelloShift really helped streamline our guest communications! The AI we built is able to answer guests across text (both Phone and OTAs), email, and phone calls, and it notifies us if something is wrong with their stay. We programmed ours to send registration forms to upcoming guests in order to collect security holds ahead of time, which really helps alleviate our front desk and supports our self-check-in properties. The versatility and user control are excellent, and I really value having our dedicated account manager, Fernando. He’s extremely helpful for when we need more advanced expertise, and it’s very easy to schedule a meeting with him. Not having to spend time getting another representative up to speed on our account by having a dedicated account manager is extremely undervalued these days. Highly recommend! Review collected by and hosted on G2.com.
OTA messages sometimes come out messy and hard to read. They already confirmed to me they are fixing this! Review collected by and hosted on G2.com.
Thank you, Kevin! Glad your AI is answering guests across text, OTAs, email and phone, and that sending registration forms ahead of arrival is taking work off your front desk. We'll pass your kind words on to Fernando. Thanks also for flagging the OTA message formatting. Our team is working on it.