The AI agent (Helio) triages inbound tickets and often resolves the routine ones before I even open them. Password resets, disk cleanups, stuck services, it runs the playbook and closes the loop, then writes the ticket note itself. It is genuinely RMM, PSA, M365 and AV in one pane instead of the

three-tool stack I used to bounce between. Self-healing rules mean most alerts never become a ticket at all, and when Helio hits something it cannot safely fix on its own it escalates with a clear root-cause writeup rather than a raw alert. Rollout to the fleet was same-day. The health summaries are in plain

English, which matters when a client reads them. Review collected by and hosted on G2.com.

It is a young product and moves fast, so the odd corner of reporting still gets reworked between updates. I would also like a few more backup and AV vendor connectors out of the box, though the ones I need are on the roadmap and the team ships quickly. Nothing has been a blocker. Review collected by and hosted on G2.com.