G2

Stephanie B.

Clinical Manager

Hospital & Health Care

Mid-Market (51-1000 emp.)

6/8/2026

"Smart review routing Helps Manage Customer Feedback Effectively"

5/5

What do you like best about hearBack?

The sentiment-based routing feature is the standout aspect of HearBack. Customers who provide positive feedback can be directed to public review platforms such as Google, Yelp, Facebook, Trustpilot, while customers with less positive experience are guided to a private feedback form. This creates a structured process for gathering reviews and customer input without adding extra work to our team. Review collected by and hosted on G2.com.

What do you dislike about hearBack?

The routing process depends on customers completing the initial feedback step. Review collected by and hosted on G2.com.

What problems is hearBack solving and how is that benefiting you?

Before using HearBack, customer feedback was scattered and difficult to organize. The platform provides a clear path for collecting public reviews from satisfied customers while also capturing private feedback from those who had concerns. This has made reputation management much more efficient and easier to monitor Review collected by and hosted on G2.com.