We are able to see the students or users of our product journey and experience. Not in the full atmosphere, due to other integrations, however, they make this easier for us to catch a bug on our product and not have the user fully explain what they are going through in detail. Which can be frustrating when trying to claim funds through our product and/or submit an application effectively. Review collected by and hosted on G2.com.

There's no live-time co-browsing feature. We can view their experience only after the user's session is completed, but we can only capture this after they are off the app. In this case, making the user wait to come back to us again, to then preview the previous experience they've had with our product before. However, I think their product is awesome and great for what we need in the time of our start-up product. There's plenty to grow and built in their product and I can imagine the live co-browsing feature being a feature with them in the future. Review collected by and hosted on G2.com.