G2

David R.

Clinical Support Technician

Mid-Market (51-1000 emp.)

8/7/2020

"HVX provides the foundation for a more efficient and productive RM workflow."

4/5

What do you like best about HealthViewX Patient Referral Management?

Visibility. Being able to have a birds-eye view of the referral process helps guide better RM strategies. Review collected by and hosted on G2.com.

What do you dislike about HealthViewX Patient Referral Management?

Initial implementation did require a lot of input and man-hours to configure as well as continued modifications post-implementation. In retrospect, it was well worth it as it exposed weakness' in our previous structure which has since been improved.

Additionally, their implementation team does, unfortunately, come with a bit of a language barrier that does require some level of patience. Fortunately, their support team and sales team does a great job of supporting any difficulties with translation. Review collected by and hosted on G2.com.

What problems is HealthViewX Patient Referral Management solving and how is that benefiting you?

Staff efficiency and productivity has drastically increased since going live with HVX. For example, prior to HVX, our staff would process anywhere between 15 - 30 referrals a day; post-implementation, staff can now process 75 referrals or more per day.

Furthermore, the dashboard widgets really help facilitate reporting and analytics which further drives strategy and optimization. If you can see where the bottlenecks are in the referral process, you can make the necessary changes to mitigate. Review collected by and hosted on G2.com.