G2

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/29/2021

"Simple yet powerfull feedback and engineering performance measurement tool"

5/5

What do you like best about Haystack?

- simple configuration of the tool

- close integration of DORA metrics

- very precise onboarding, explanation of all details of the tool

- excellent support over the Slack channel

- Self-explanatory graphs with a drill-down to detailed data Review collected by and hosted on G2.com.

What do you dislike about Haystack?

While we are in transition to continuous delivery, we need to separate measurements between stages. At this moment, there are just global filters for pull requests which do not allow applying a specific filter for the exact DORA metric. Review collected by and hosted on G2.com.

Recommendations to others considering Haystack:

At Smartsupp, we've used Haystack for about 3 months.

Smartsupp is a SaaS company where agile culture and DevOps mindset go together naturally. What we really needed, is to measure our performance. Prior to using Haystack, we felt that our Cycle Time is on the increase, with it taking longer and longer for engineers to ship software. Since we've started using Haystack, our Cycle Time has so far decreased by an average of 27%.

Measurement in Haystack allows us to drill-in on the things that matter most to improving our software development pipelines on a daily basis. We're seeing work being developed quicker, whilst we've seen our First Response Time on Pull Requests drop.

Thanks to real-time alerts via Slack on risk factors, teams can resolve most issues themselves. Haystack has helped take work off my plate and I'd recommend it to others in a Head of Engineering role, who wants to strengthen the responsibility and performance of development teams. Review collected by and hosted on G2.com.

What problems is Haystack solving and how is that benefiting you?

We missed a measurement of our performace to get feedback on our work/performace. Review collected by and hosted on G2.com.