What I like the best about using Harmony is how you can see every single employee that is logged in. You could easily check their statuses and monitor what they are doing. Listening to call recordings, pulling up reports in one place! I can also see how many calls are waiting so that we can strategize how to maintain our service level which is very important to clients! Review collected by and hosted on G2.com.

I do not have anything to dislike when using harmony at the moment. Review collected by and hosted on G2.com.