I like that this product is very simple, yet very effective. The reason why most customers don't leave feedback is because they don't want to take the extra time. This product combats the inverted bell curve problem, where the majority of the feedback comes from people who are either extremely happy or extremely dissatisfied; customers in the middle with average experiences and feedback are missed. Review collected by and hosted on G2.com.

It doesn't capture the reasons why people are "happy or not". Review collected by and hosted on G2.com.