--- title: Handbid Reviews meta_title: 'Handbid Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 218 reviews by the users' company size, role or industry to find out how Handbid works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 218 scale: '5' date_modified: '2026-07-17' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Handbid Reviews **Vendor:** Handbid **Category:** [Auction Software](https://www.g2.com/categories/auction-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 218 ## About Handbid Handbid’s fundraising platform powers online auctions, mobile bidding, peer-to-peer fundraisers, crowdfunding, and text to donate. Handbid includes integrated ticketing, registration, live streaming, mobile bidding, donations, automatic payments, and checkout. Event managers can easily set up and manage an event from an easy-to-use backend manager. Whether you are looking to run an in-person, hybrid, or virtual fundraising event, Handbid has you covered! ## Handbid Pros & Cons **What users like:** - Users appreciate the **ease of use** of Handbid, finding organization and navigation simple and efficient. (4 reviews) - Users praise the **exceptional customer support** from Handbid, noting their willingness to assist with any issues. (3 reviews) - Users enjoy the **navigation ease** of Handbid, facilitating seamless organization and tracking of auction items. (3 reviews) - Users find Handbid's **user-friendly interface** enhances ease for staff and donors, making auctions seamless and efficient. (3 reviews) - Users praise Handbid for its **user-friendly auction management** , highlighting exceptional support and strategic assistance from the team. (2 reviews) - Payment Processing (2 reviews) - Users highlight the **exceptional support** from Handbid's team, valuing their dedication and expertise in enhancing the auction experience. (2 reviews) - Donor Management (1 reviews) - Easy Setup (1 reviews) - Educational Resources (1 reviews) **What users dislike:** - Users find **auction issues** frustrating, as funds allocation is ineffecient and guest navigation proves challenging. (2 reviews) - Users experience **confusion** during the registration process, particularly affecting staff and volunteers, complicating overall usability. (2 reviews) - Users find the **auction functionality confusing** , leading to a dependence on support for successful events. (1 reviews) - Users find the **clunky interface** challenging to navigate, especially when trying to view full item images. (1 reviews) - Users find the **lack of CRM integration** limits synchronization with their accounting systems, complicating their workflow. (1 reviews) - Difficult Learning (1 reviews) - Users experience **editing difficulties** with Handbid, facing challenges like formatting inconsistencies and limited functionality during auctions. (1 reviews) - Users find **export issues** with Handbid tedious, citing lengthy validation and difficult picture uploads affecting usability. (1 reviews) - Graphic Issues (1 reviews) - Users find **image handling cumbersome** , struggling with strict dimensions and navigating the upload process effectively. (1 reviews) ## Handbid Reviews ### 1. Handbid is top of the line **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany P. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Handbid?** I’ve used many tools and Handbid is top-of-the-line for auctions and fundraising. The product is user-friendly for both our staff and donors. The team always go above and beyond to help us! Elise Neugebauer is an expert and always willing to help us with technical issues or more importantly, overall strategy **What do you dislike about Handbid?** Hand if is really the best product for online options that I have utilized. There are some free resources and given our ongoing struggles to recover from the pandemic, free is always a good thing, but at the end of the day Handbid is worth the investment if you are planning an event **What problems is Handbid solving and how is that benefiting you?** We love That our community can support our event and auction, even if they can't attend **Official Response from Stefanie Mason:** > Thank you for your kind words about Handbid and Elise. We're glad to hear that our product and support have been valuable to your organization. We're committed to helping you maximize your fundraising impact and look forward to continuing our partnership. ### 2. Seamless Auction Experience with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** June 10, 2025 **What do you like best about Handbid?** Handbid made our auction event incredibly smooth and stress-free. The platform is intuitive, with a sleek, user-friendly design and powerful backend tools that made setup and management easy. Most impressive was the Handbid team’s responsiveness—every time we had a question, they were quick, helpful, and supportive. Great functionality, great look and feel, and top-tier customer service. Highly recommend! **What do you dislike about Handbid?** Like everything else, cost is always a factor. Limited characters on titles are sometimes a challenge. **What problems is Handbid solving and how is that benefiting you?** n/a ### 3. Very good overall experience. Excellent customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** May 22, 2025 **What do you like best about Handbid?** Organization of the auction items, check in and check out is much easier for guests. **What do you dislike about Handbid?** Ticketing is very good when guests do a good job to complete the information. However, it puts the onus on our guests and when they don't complete it upfront it makes more work at registration time. There tends to be a few corrections needed. That said, it is still a good product but some tweaking may be beneficial for all. **What problems is Handbid solving and how is that benefiting you?** No problems, per se. It takes a while to learn and get accustomed to the site and how to best use it but after a few auctions it seems to flow nicely. ### 4. Handbid is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Handbid?** Jeff Porter and the entire team at Handbid are the best in the business—they empower us, provide invaluable training, and inspire us with their unwavering belief that every event we host will be a success. Their support is second to none, making each experience truly outstanding. **What do you dislike about Handbid?** If I had to mention one downside, it would be that I wish Handbid could sync with our organization’s accounting systems. Unfortunately, we use two different platforms for CRM and accounting that don’t integrate, which isn’t Handbid’s fault. It’s simply a challenge with our organization’s setup. **What problems is Handbid solving and how is that benefiting you?** Handbid solves several key problems for FCA. First, it streamlines the event planning and auction process, making it easy to manage everything from ticket sales to bidding in one place. This efficiency saves us time and reduces stress during event preparation. Second, the platform offers powerful analytics that provide insights into attendee behavior and fundraising performance, helping us make informed decisions for future events and maximizing our impact. Thirdly, Handbid provides first-class education on fundraising, event planning, and auctions, which is invaluable for me as an executive director. Jeff and his team have shared powerful insights that have enabled our organization to raise over $300,000 in the last two years. What we’ve learned along the way is truly priceless, equipping us with knowledge that will benefit FCA for years to come. Overall, Handbid simplifies our operations, enhances our data analysis, and improves attendee engagement, all of which significantly benefit FCA. **Official Response from Elise Neugebauer:** > Hi, We always love hearing great feedback from great organizations! We are so happy to be solving all of these issues for you! We also are always happy to help you with any questions the come up. Keep reaching out to us at service@handbid.com for help! We will see you at your next event! ### 5. Handbid Review **Rating:** 5.0/5.0 stars **Reviewed by:** Holly H. | Coordinator of Community Relations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Handbid?** The customer service from Handbid is one of the best things. They truly are there for any issues or questions you may have. I love working with their team. **What do you dislike about Handbid?** I have yet to run into a downside about Handbid. **What problems is Handbid solving and how is that benefiting you?** Handbid is taking out all the complications of silent and live auctions. It's all in one place so we don't have to have multiple reasons for one event. **Official Response from Elise Neugebauer:** > Thanks for the review! We are so happy to work with you and provide helpful service. We are excited to continue to work with you in the upcoming years! ### 6. Well-supported, very robust **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Handbid?** There are so many great features to use, each year we target a few more things to do to maximize our revenue. We've looked at some other conference apps with integrated silent auction functionality and that made us realize how robust an app handbid is for managing silent auctions. **What do you dislike about Handbid?** This is nit picky - but the validation of the spreadsheets to import into handbid always takes about 4 to 5 hours longer than it should - mostly going in and figuring out which titles or characters are too long, or fixing import text mistakes from going from a xls to a csv type format. I had to use a very specific csv MSDOS format to get the imports to work - a regular csv didn't work - commas in the description messed up the csv parsing. **What problems is Handbid solving and how is that benefiting you?** easy ways to do bidding online, and to set max bids and to get people really competitive about bidding. just wish the picture formatting was a little better. Event when we import at the correct dpi and format, it never appears sharp on the app itself. **Official Response from Elise Neugebauer:** > Than k you for the feedback about the spreadsheets. We have actually made some changes to them to make them much easier to use! I think that you will see this in the future. If you ever need help with your spreadsheets, just reach out to us at service@handbid.com. It's great that your guests enjoy the online bidding and that Handbid is helping you raise much needed revenue! ### 7. Handbid is easy to use and the support team is quick to help. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Handbid?** I've had the pleasure of using Handbid for the past three Classic silent auctions, and I can't say enough about how much it's elevated our events. The software is incredibly user-friendly, making it easy for both our team and our bidders to navigate and participate. What really stands out, though, is the exceptional support from the Handbid staff. Whenever we've had questions or needed assistance, they've been there with prompt, helpful responses. Their dedication to ensuring our auctions run smoothly has made a significant difference. I highly recommend Handbid to anyone looking to streamline their auction process and enhance their fundraising efforts. **What do you dislike about Handbid?** We don't have a sponsor for silent auction, so I wish I could've been able to take the "Sponsored By" part off when people first log on and see our auction on Handbid. **What problems is Handbid solving and how is that benefiting you?** Handbid organizes all bidders data, which is important for me when organizing winning packages. I was also able to add appeals this year, which is great for donations aside from auction bids. ### 8. Good technology, great customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Handbid?** The accessability to Elise, Inga, and the service team throughout our planning process is always appreciated. Paying to have Elise on-site this year was totally worth the money. We were so grateful to have someone on site to help problem solve, process payments, assist with check out, and train volunteers. The client was thrilled with how much better registration and check out was, and how quickly we were able to close and settle the auction as a result. **What do you dislike about Handbid?** I find handbid easy to use after 3 years of using the application, but I do find the technology to be a bit glitchy and limited. IDK why you can hit enter to search in the guest list but not the bidder or item list. Using Enter to activate the search is pretty standard in technology, and its already set up that way on the other list, so this seems easy enough to fix. I also don't understand why the auction pages and import template require different info for the exact same thing: display name and display name for sheet; description and description for sheet; donor name and donor name for sheet. Why would this ever need to be different? It just creates more work for us. When you drag and drop categories after importing the item list, can you drag multiple into the same row so one description ticks both boxes? I know in past years I found emailng the guest list to be frustrating because of limitations and formatting issues caused by bullets, &, and other symbols. I would be nice to have a few display sheet formats to choose from (I do like the new version better than last year!) **What problems is Handbid solving and how is that benefiting you?** Managing the auction items and payment for winning bids is a huge help. Other clients have tried companies who prove to be little help. ### 9. Excellent Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Handbid?** Once I learned the platform, it was pretty simple to use. Our guests found it easy to use as well. The option to open the bidding before the event was awesome. We made $10,000 more on our silent auction this year than last and a large part of that was because of how easy it was to use the software. Hands down the best thing about this was the customer service I received. I was very nervous to use it and move to an online platform but Inga Veiss was there for me every step of the way. She was patient and very responsive to all of my questions and issues over several months and even the night of the event. She is the reason I feel comfortable continuing to use Handbid because I know I have help when I need it. **What do you dislike about Handbid?** There were a few situations with guest check-in that we needed to have help for because it was too complicated for us to do at the event. Some guests said they had difficulty creating accounts. It is definitely more geared toward younger people who are familiar with technology. **What problems is Handbid solving and how is that benefiting you?** It captured all of our ticket sales and revenue in one place **Official Response from Elise Neugebauer:** > Hi, Thank you for the detailed review and the shoutout to Inga. It's great news that opening the bidding before the actual event worked for you. We are big fans of that as well. We think that next year will be even easier and more fun for you and your guests! Please let us know if you have additional questions or needs in the future by reaching out to service@handbid.com. ### 10. Handbid helped me grow our fundraising **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about Handbid?** Handbid is easy to use and the company provides a lot of helpful advice to increase fundraising. The platform provides multiple ways to fundraise too. Our organization has been using handbid for several years and the customer support is outstanding. I also really like that there is a phone app in addition to website access. New features are added regularly and the most recent option to check in guests on the phone app is a great feature that really streamlines the check in process. **What do you dislike about Handbid?** We have run into issues with people using android phones. **What problems is Handbid solving and how is that benefiting you?** Our biggest fundraiser is our annual live and silent auction. Hanbid's suggestions to increase funds raised through the auction have paid off. The check in process and the check out process have relieved a lot of stress for both staff and for guests, making for a much better experience for all. **Official Response from Stefanie Mason:** > We're thrilled to hear that Handbid has helped your organization grow its fundraising efforts! Our team is dedicated to providing helpful advice and outstanding customer support to ensure a smooth fundraising experience. We appreciate your feedback and are continuously working to improve our platform for all users. ## Handbid Discussions - [Does anyone else think that customer service is outstanding?](https://www.g2.com/discussions/37145-does-anyone-else-think-that-customer-service-is-outstanding) - 1 comment, 2 upvotes - [Equipment Rentals](https://www.g2.com/discussions/equipment-rentals) - 1 comment, 1 upvote - [Do you have onsite support available for our event?](https://www.g2.com/discussions/event-staff-and-onsite-support) - 1 comment, 1 upvote - [Do you offer multi-year discounts?](https://www.g2.com/discussions/multi-year-discounts) - 1 comment, 1 upvote - [Do my guest or bidders need a smartphone?](https://www.g2.com/discussions/ways-to-bid) - 1 comment, 1 upvote - [View Handbid pricing details and edition comparison](https://www.g2.com/products/handbid/reviews/handbid-review-4536423?section=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A42%3A26+-0500&secure%5Bsession_id%5D=f10fd3c9-61ac-4b51-b3f2-b282b74b42d9&secure%5Btoken%5D=7cc73e84666e36671929e43cf314e2e159ceba88919feefbd9636c48e00e202b&format=llm_user) ## Handbid Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Auctioneering** - Auction Listings - Bidding Window - Auction Type - Ticketing - Mobile Bidding - Fundraising **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **User Interface** - Bidder Profiles - Sorting - Bid Alerts **Marketing** - Email Marketing - Direct Mail Tools **Administration** - Bid Confirmation - Payment Processing - Reporting ## Top Handbid Alternatives - [Bonterra OneCause](https://www.g2.com/products/bonterra-onecause/reviews) - 4.7/5.0 (509 reviews) - [GiveSmart](https://www.g2.com/products/givesmart/reviews) - 4.5/5.0 (156 reviews) - [Silent Auction Pro](https://www.g2.com/products/silent-auction-pro/reviews) - 4.9/5.0 (110 reviews)