What makes us happy in KPMG Denmark by chosen Smarp is that we not only get the most mature employee advocacy digital platform on the market, but we also gain access to a collaboration partner who tirelessly every week provides us with much-needed advice to succeed with user adoption and engagement of our employees for them to position themselves online and empower our brand.
Cristina - our customer success/key account manager from Smarp was very persistent in closing the deal with us as we had to go through quite hairy procurement and security process with a lot of stakeholders as we operate in a highly regulated industry. We feared that the constant communication and persistence on getting us on board of Smarp was an expression of a hardcore sales approach and maybe not a real willingness to help... You can never really know right ;-)
However! Already a couple of weeks after we finally signed the contract our concerns was heavily put to shame as her inquisitiveness and persistence transformed into valuable advice, taking actions, sparring with all specialist in our team, hosting webinars with our employees and educating on how to push forward by analysing performance stats, defining KPIs, making gamification strategies, addressing the psychology of change, conceptualisation and ideation sessions, roll-out campaign sparring and providing best practice examples... to name a few.
After day one Smarp has very professionally guided and provided us with highly valuable feedback, always respond with follow-up actions from both their and our side after meetings and touch-downs.
An important note is that their tech support team is very responsive and always quickly follow up if we have more in-depth technical challenges.
Overall from our side of the table, I am convinced that Smarp is a very agile organisation built with a structure and knowledge network that makes them capable of moving fast whenever we have a request or need guidance whether it is from a strategic, hands-on feature-wise or highly technical standpoint. Review collected by and hosted on G2.com.
As with all digital solutions there are upsides and downsides. For our business case we made a pre-study and held meetings with three different vendors delivering employee advocacy tools and decided to go with Smarp. We registred pros and cons with each solution, but Smarp ended up having the upside with the most maturely developed platform - especially because of its intuitive user design, analytic insights, gamification and automation features.
There is always a new or different feature you could wish for and will not go into specific details here. I just think an important note here is that every time we come up with a feature that we would like but does not currently exist, our customer success/key account manager from Smarp have a direct line to their development/tech team, management team, sales, etc. so our need is brought to the table. Often the features we wish for is already in the pipeline, so not really any complaints there. Review collected by and hosted on G2.com.
