G2

Anna Q.

Operational Manager

Small-Business (50 or fewer emp.)

10/28/2026

"Intuitive, Reliable Payroll with Powerful Integrations and Smart Automation"

5/5

What do you like best about Gusto?

The interface is very intuitive. Even for someone using the software for the first time, the basic functions are easy to understand without much additional training. If you need help with more specific or advanced questions, the support resources, training materials, and customer support are easy to follow.

I also find Gusto’s integrations very helpful. They make it easier to connect payroll and HR with other tools we use and allow Gusto to function as part of a broader corporate ecosystem rather than as a standalone system.

I also really appreciate how advanced and reliable the payroll processing workflow feels. One of my favorite features is being able to stop in the middle of payroll, come back later, and continue exactly where I left off without losing any data.

I do believe the price is justified for the quality of the product. Gusto is very reliable and can replace a significant amount of administrative work that would otherwise require additional staff. Optional services, such as outsourced HR remote support, can also help companies reduce costs.

The smart and automated features included in Gusto complement the core functions very well and make the overall experience much more comfortable.

One feature I especially appreciate is the automated analysis during payroll submission. Gusto reviews the current payroll against previous payrolls and flags numbers or changes that look unusual compared with normal patterns. It feels like having an additional assistant doing a final double-check before payroll is submitted.

This is extremely useful for catching potential errors and gives me much more confidence that everything has been processed correctly.

Overall, the system feels simple, user-friendly, and not overly complicated. Review collected by and hosted on G2.com.

What do you dislike about Gusto?

My only concern is that the pricing structure for HR Partner feature (remote HR) can become too expensive for a company like ours. We have a relatively large number of entry-level employees in the same role who require very little HR support, while most of our HR questions and support needs relate to higher-level and management positions.

Because pricing is largely based on total employee count, we would end up paying significantly more for employees who do not actually require much additional service. I would strongly suggest considering a more flexible pricing model that takes employee type or level of support into account, rather than relying primarily on headcount. Review collected by and hosted on G2.com.

What problems is Gusto solving and how is that benefiting you?

Before Gusto, we were using several different platforms for HR. Payroll was handled in one system, onboarding workflows in another, and employee records and documents were stored somewhere else.

Now Gusto brings most of that into one place. When a question comes up, we know where to look. We can review an employee’s history, audit changes, track requests, access documents, and generate payroll reports for financial analysis from the same system.

It also helps us manage a large part of our compliance processes in one place. Overall, it has made HR much more organized, reduced unnecessary communication between departments, and created one reliable source of information for the company. Review collected by and hosted on G2.com.