G2

Lindsey R.

Health and Wellness Director

Small-Business (50 or fewer emp.)

10/5/2026

"Aesthetic, Easy to Use, and Seamless for Business Owners and Employees"

5/5

What do you like best about Gusto?

I love how aesthetic it is and how easy it is to use.

As a business owner, we’ve tried other software that wasn’t user-friendly at all, and I felt like I spent more time trying to figure it out than working on other tasks to help the business grow. With gusto, once everything is set up, it only takes a few steps to get things done. There are also SOOO many help articles, and they’re genuinely useful, so I hardly ever need to contact customer support. When I do reach out, though, the problem gets resolved the first time.

I love the integrations with checkr specifically, doing background checks was a pain before using gusto, and now it's just a click of a button!

Honestly, we don't even think about the price, it's worth it and because of how easy it is to use, we've never considered switching. Review collected by and hosted on G2.com.

What do you dislike about Gusto?

One of the things that I wish gusto had was better mobile time tracking, specifically integrating all the time tracking features that are included in the desktop on the mobile app such as project tracking. Right now our employees have to be on the desktop app to use the project tracking features, but they all say it would be helpful if they could just use the mobile app. Also I've noticed that the mobile app sometimes takes a long time to load, so as far as performance goes, that could be improved. Review collected by and hosted on G2.com.

What problems is Gusto solving and how is that benefiting you?

Before using gusto, we were using a software that was with a small local company. At first, everything was working fine when I had a lot of support, but after the onboarding I got lost and was always needing help navigating the system and knowing what to do about a new situation. With gusto, I honestly don't remember onboarding, but I know that once we were onboarded everything was so easy, and if I ever ran into an issue I could usually find the answer on the help articles/videos and if not, customer support was amazing. Also, the integrations solved a lot of problems for us as well. Before using gusto, we were spending a lot of time doing HR tasks and payroll tasks, when we could have been spending time making money and building the business. Now we don't have to worry about HR and payroll nearly as much, and it has given us peace of mind. Review collected by and hosted on G2.com.