G2

Tammy D.

Architectural Project and Permits Coordinator

Mid-Market (51-1000 emp.)

11/10/2025

"All-in-One HR Solution That’s Intuitive and Effortless"

5/5

What do you like best about Gusto?

It is so easy to use, very intuitive. Everything is in one app, not 2 or 3 apps like I had to use prior to my company changing to Gusto. I use Gusto daily. Timesheet is quick to log time and take breaks. Pay section gives an overview of current and past pay. Paystubs are detailed and easily understood. Benefits are on 1 screen with pay period contributions displayed clearly for each. No need to search for or try to calculate how much my employer or I contributed. Time Tracking shows the pay period summary, daily hours and breaks, with regular, overtime and PTO hours separated. Simple to find past paystubs and time worked in previous pay periods. The Time Off section is straightforward with individual tabs for paid time off, yearly paid holidays, bereavement, jury duty. Requesting time off is uncomplicated to submit and lists all prior requests. The Documents page has tax documents, employee records and agreements all in one place and is easy to add or change them. Finally, I have never seen a Performance section in other applications. The dashboard houses prior evaluations, tracks my goals, and has a section to request and receive feedback from supervisors and co-workers. I've used Customer Support chat a couple of times and each person has been very knowledgeable and helpful resolving my questions and providing instructions. Review collected by and hosted on G2.com.

What do you dislike about Gusto?

It is frustrating when the app closes or logs out too soon. I wish it would remain open longer so I don't need to log in many times through the day. It would be helpful for me to be able to set up projects or tasks so I can track time for specific projects I work on. Currently, I must do that in a separate app, Clockify, that does not connect to Gusto. I read that a Gusto administrator is the only one who can assign them to a user. However, that is not feasible when I alone have 100+ projects/tasks, and my coworkers have as many or more. It would be impractical and impossible for the administrator to be required to set up hundreds or thousands of tasks for each user and possibly need to add new projects for a single user every day. It would be a fulltime job. It should be the user who can define and set up their individual tasks or projects. Review collected by and hosted on G2.com.

What problems is Gusto solving and how is that benefiting you?

I don't need 3 or 4 methods or apps for my timesheet, access paystubs, see/change tax forms and performance evaluations, view pay period benefits contributions and PTO, because they are all in one place with Gusto. I can request time off in the app where before I had to fill out a handwritten form, scan and email it to my supervisor, who had to print, sign, scan and email it to HR/Payroll, because the previous software apps we used did not have that option. Review collected by and hosted on G2.com.