G2

Faizal Arafath A.

Senior Engineer

Enterprise (> 1000 emp.)

10/28/2025

"Robust, Modular, and Future-Proof Solution for P&C"

4.5/5

What do you like best about Guidewire InsuranceSuite?

This product features a mature and well-architected core, with strong modularity across areas such as policy, claims, and billing. It offers cloud capabilities and supports modern analytics. The enterprise upgrade process is stable, and the roadmap provides confidence in its future development. It is definitely a go-to product for the P&C space. Extracted services like workflow, rate engine from its core gives good visibility and control and independent deployments. Review collected by and hosted on G2.com.

What do you dislike about Guidewire InsuranceSuite?

1. Integration with other legacy systems can be challenging. As an insurance company like CNA, we have numerous custom implementations, and the volume of data exchanged over APIs is significant. When we encounter performance issues, it is difficult to fine-tune and resolve problems within IG apps.

2. The limitations on custom REST APIs often force us to extend existing APIs, even when the entity in question does not logically belong to that API. However, Guidewire does allow custom REST implementations for marketplace products such as WhatFix. Review collected by and hosted on G2.com.

What problems is Guidewire InsuranceSuite solving and how is that benefiting you?

InsuranceSuite offers a strong core foundation in the P&C space, making it straightforward to go live with minimal customization. We implemented the ClaimCenter Mammoth release by staying close to the out-of-the-box features and then adding customizations as needed. However, at CNA, we cannot rely solely on the standard out-of-the-box solution, as our business has many unique requirements that necessitate further customization. Review collected by and hosted on G2.com.