G2

Emma C.

Team Lead, Customer Learning & Enablement

Mid-Market (51-1000 emp.)

8/18/2026

"Guidde Streamlines Microlearning Video Creation and Keeps Customer Education Current"

5/5

What do you like best about guidde?

Guidde has made it much easier for us to create, update, and distribute customer education content. Its intuitive interface also made onboarding straightforward, allowing our team to start producing useful videos without needing extensive training or previous video-editing experience.

The AI-generated scripts and Magic Mic significantly speed up production. The platform performs especially well for our need to create short microlearning videos and update them quickly whenever a process changes. Previously, updates could require re-recording an entire video or manually cropping and inserting new sections.

We can embed and host these videos within our support center in Zendesk and our courses in Articulate, making them easily accessible in the tools our customers already use. Customers can quickly reference how to complete a task instead of contacting support, which helps them find answers faster and allows us to deflect repetitive support tickets.

From an ROI perspective, Guidde saves our team considerable production and maintenance time while reducing the demand on our support organization. The value comes not only from creating videos faster, but also from keeping our content current and enabling more customers to resolve questions independently. Review collected by and hosted on G2.com.

What do you dislike about guidde?

There is currently limited customization beyond adding company branding. I would appreciate more control over elements such as layouts, visual styling, transitions, and how content is presented. The existing options make it easy to create videos quickly, but additional flexibility would help us tailor them more closely to different audiences and use cases. Review collected by and hosted on G2.com.

What problems is guidde solving and how is that benefiting you?

Guidde solves the challenge of creating and maintaining clear instructional videos without the time and resources required by traditional video production. Previously, even a small process change could mean recording a new video or manually editing and inserting updated sections.

With Guidde, we can quickly create microlearning content using AI-generated scripts and Magic Mic, then update it easily whenever our product or processes change. We host these videos in our support center so customers can find quick, visual answers at the moment they need them.

This helps customers resolve questions independently, improves the self-service experience, and reduces repetitive support tickets. It also saves our team significant production time and allows us to keep a much larger volume of support content accurate and current. Review collected by and hosted on G2.com.