Your text already covers Integrations, Support/Onboarding, and AI/Intelligence well. What is missing is UI/UX, Performance, and Price/ROI. Here is the expanded version:
Guesty was the trigger for the growth of our company: we went from about 60 listings to 230 in just over two years, and the platform scaled with us without having to redo processes along the way.
The tool I like the most is the Price Optimizer. It has allowed us to set up pricing strategies in advance and respond to the market with agility, which increased revenue per night and left our clients very happy. It automatically detects events in the city and adjusts rates according to demand, something that previously required constant manual review. In practice, this allowed us to operate without hiring a full-time Revenue Manager: that savings alone justifies the subscription, and the cost per listing becomes increasingly profitable as the portfolio grows.
Regarding integrations, unifying calendars, rates, guest communication, and the Guest App in one place eliminated duplicate work between OTAs. The synchronization with Airbnb, Booking, and our direct booking engine has been reliable, and we haven't had overbooking issues since the migration.
About the interface, the learning curve was reasonable for the team. The multi-calendar and reservation view are clear even with hundreds of active properties, and onboarding new staff takes days, not weeks. Filters and bulk edits save us a lot of time when we need to update rates or restrictions on several listings at once.
In terms of performance, the platform remains stable during peak season, which is when we demand it the most. The mobile app allows us to resolve operational issues outside the office, and notifications arrive on time.
Support in Spanish improved considerably, which facilitated both the initial setup and daily use; having support in our language made a difference during onboarding.
Overall, the switch to Guesty allowed us to be more technologically advanced and grow without multiplying the administrative team in the same proportion. Review collected by and hosted on G2.com.
Mainly the Guest App which could have an integrated chat and more security protections. Review collected by and hosted on G2.com.
Hi Víctor,
Thank you so much for sharing such a detailed review of your experience with Guesty. We are truly honored to be a trusted partner in your remarkable growth from 60 to 230 listings, and we are glad to hear that our Price Optimizer, multi-calendar, and Spanish support team have made a meaningful impact on your operations. Building a strong, reliable relationship with your team is extremely important to us, and we are committed to continually supporting your business as you scale. We also greatly appreciate your constructive feedback regarding the Guest App, as insights like yours help us refine our platform and better serve you.
Best regards,
The Guesty Customer Experience Team