The customer service is what I appreciate most. We have an account manager who works directly with our team, and both customer and technical support have been helpful when issues come up. They're also willing to work with us on requests like expedited shipping or procurement, even when those aren't readily available through the platform. Slack Connect makes communication easy, and onboarding was straightforward. Review collected by and hosted on G2.com.

One area where there's room for improvement is communication around warehouse operations. ETAs can sometimes change, and the availability or condition of products doesn't always align with the initial information provided. This can at times make it challenging to set expectations with employees. More consistent updates and visibility into fulfillment timelines would help improve the overall experience. Review collected by and hosted on G2.com.