# Grooper Reviews **Vendor:** BIS **Category:** [Intelligent Document Processing (IDP) Software](https://www.g2.com/categories/intelligent-document-processing-idp) **Average Rating:** 4.6/5.0 **Total Reviews:** 21 ## About Grooper Grooper is a data integration and intelligent document processing (IDP) platform that transforms unstructured data into actionable information. From paper documents and PDFs to emails, legacy files, and complex image-based records, Grooper ingests, understands, and organizes it all, without relying on brittle templates or rigid rules. At its core, Grooper blends advanced OCR, patented image processing, natural language processing (NLP), and machine learning to replicate human-like understanding at scale. It doesn’t just extract data, it interprets it in context. The result? Faster, more accurate automation of document-heavy workflows, with reduced error rates and less human oversight. Grooper is used by organizations across healthcare, financial services, government, oil and gas, legal, and education to solve problems legacy systems can’t handle, like extracting handwritten data from forms, interpreting medical charts, redacting PII at scale, or structuring decades of archival content into searchable knowledge. The platform is fully extensible, with low-code tools that empower both business users and developers. It integrates directly with content management systems, databases, cloud platforms, and AI models — enabling end-to-end transformation from raw content to refined insight. Whether you're trying to modernize outdated workflows, drive operational efficiency, or fuel next-gen AI with better data, Grooper is the foundation that makes it possible. Any document. Any data. Any destination. ## Grooper Pros & Cons **What users like:** - Users appreciate the **great customer support** of Grooper, which effectively addresses problems and ensures smooth operation. (2 reviews) - Users value the **ease of use** of Grooper, noting its efficiency and support that enhances their experience. (2 reviews) - Users value the **ease of implementation** with Grooper, appreciating its efficiency and knowledgeable customer support. (2 reviews) - Users highlight the **easy setup** of Grooper, appreciating its user-friendly deployment and comprehensive support. (1 reviews) - Users appreciate the **efficiency improvement** Grooper offers, enabling seamless document management in a challenging workforce environment. (1 reviews) - Features (1 reviews) - Users appreciate Grooper for its **efficient problem-solving abilities** , enhancing productivity and accuracy in document management. (1 reviews) - Scalability (1 reviews) - Scanning Efficiency (1 reviews) - Search Functionality (1 reviews) **What users dislike:** - Users face **compatibility issues** notably with the learning curve and preference for thick-client over cloud-based systems. (1 reviews) - Users are concerned about the **high licensing cost** for Grooper, especially with the additional expenses for necessary training. (1 reviews) - Users find a **steep learning curve** with Grooper, as data extraction is not always intuitive for newcomers. (1 reviews) - Users face a **steep learning curve** with Grooper, making data extraction and processing less intuitive for newcomers. (1 reviews) - Users find Grooper **not user-friendly** , struggling with a steep learning curve and non-intuitive data processing. (1 reviews) - Poor Customer Support (1 reviews) - Pricing Issues (1 reviews) - Steep Learning Curve (1 reviews) ## Grooper Reviews ### 1. Grooper, a step in the right direction. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Grooper?** I've worked with Grooper for the last 3-4 years and is used every day to pull information from several different locations with ease. I am happy with what it has done to keep us efficient in a diminishing workforce environment. When trained right, Grooper can do a lot of the heavy lifting and get documents to in cold storage with points of validations that ensures it's getting to the right spot. Customer support has help with major problems and bugs that arise and are very knowledgeable. **What do you dislike about Grooper?** There is a learning curve, as with any software, that is pretty step and the way to extract or process data through its data models isn't always intuitive, but with a talented enough architect, you can pull any information. I do not care that they paywall training for a software which is invaluable and necessary for new users. Grooper is a subscription-based model where you pay for access to the cloud-based system, which I am never a fan of. I prefer the thick-client program. but these are the times we live in. **What problems is Grooper solving and how is that benefiting you?** Keeping our Records team effective with less people. It takes our documents and saves us many steps of validation and data entry. ### 2. Grooper leverages the best Technlogies to deliver stthe strongest ROIs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Grooper?** Ease of deployment, ease of use, full suite of solutions, backed by great support! **What do you dislike about Grooper?** No shortcomings at this point. Explaining AI to customers and educating them can sometimes be difficult. **What problems is Grooper solving and how is that benefiting you?** Accurate classification and the ability to handle a wide variety of different document formats easier. ### 3. Scanning made simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Tawnya H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Grooper?** Grooper is very user friendly. I like the simple and quick processes through the batches, and I like the fact it reads the cover sheets, and I don't have to key which file to put the scan to for each scan. Being a law office, we have used several platforms for scanning, and Grooper, by far, has been my favorite. **What do you dislike about Grooper?** The only complaint I have about Grooper is that on larger scans, it sometimes gets hung up between processes, and I have to pause the scan and restart it, and sometimes it works, and sometimes I have to delete the batch and start over. **What problems is Grooper solving and how is that benefiting you?** Because it is simple and quick and we are a busy office, it helps with time management in our office with being a digital office. ### 4. Great scanning system and very easy to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Crystal B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Grooper?** Groope is very easy to navigate and work. It does a great job at scanning my files, I rarely have any issues with Grooper. **What do you dislike about Grooper?** There are times when Grooper does not respond when using it which slows down my scanning. i also do not really like tht you can not go back to a previous step if you get an error so you can fix it **What problems is Grooper solving and how is that benefiting you?** It makes it where i can get my files online and save them as PDF's later instead of having to go dig them out of storage, scanning them to myself and then saving as a PDF. ### 5. Grooper was very easy to learn. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Grooper?** Grooper was very easy to learn and is easy to navigate. The scan time is very quick and of great print quality. **What do you dislike about Grooper?** I find the processing time to be slow. For me, it would be much more effective if the application didn't split my scan into separate invoice payments. If I scan several pages together, I intend for it to be in 1 invoice payment. **What problems is Grooper solving and how is that benefiting you?** Grooper provides us with an electronic backup of documents. ### 6. Continuous Improvement Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Philippe R. | Continuous improvement spercialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Grooper?** Very efficient platform with tons of possibilities. Their service team is very knowledgeable and shares their knowledge. Reasonable pricing compared to competitors. **What do you dislike about Grooper?** The platform is very technical, and complex. Training is required to get comfortable, their support staff offers quality insight and support to ensure you get comfortable using the software. **What problems is Grooper solving and how is that benefiting you?** We automate the extraction of metadata from documents, and then use this data for multiple uses (archiving, automated workflows) We managed to reallocate employees to more value-added tasks by automating most of their job. ### 7. Grooper has many options. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Grooper?** It has different options available depending on the needs of a company or organization. I like the look and feel of Grooper. It is an up-to-date product using AI technology. **What do you dislike about Grooper?** Grooper is still new to us. Not sure if I like the grayscale conversion option. **What problems is Grooper solving and how is that benefiting you?** We did not have any problems before Grooper; however, we wanted a program that would be more modern that would last for many years to come. ### 8. Powerful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Grooper?** Grooper has the potential to drive many efficiencies in the organization. BIS stands by its product and provides great customer support. **What do you dislike about Grooper?** There are limited features to control the UI but this has improved in the latest version. **What problems is Grooper solving and how is that benefiting you?** Expediting invoice processing. Reducing time to process and data entry. ### 9. Grooper from a Legal Perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Mitchell R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Grooper?** Grouper has saved hundreds of man-hours in reviewing documents because of its ability to extract the information sought with a couple of clicks **What do you dislike about Grooper?** Grooper was most effective with typed data. Improvement needed with hand written data. **What problems is Grooper solving and how is that benefiting you?** Cuts down on manhours in reviewing documents for litigation purposes. ### 10. State of the art document processing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Grooper?** The Grooper data processing platform has been invaluable to our organization through our transition to a paperless environment. Instead of manually scanning/batching hundreds of contract documents each week, we email .pdf sets of documents to a designated emailbox. The system identifies, separates, and indexes the various documents with incredible speed, security, and, most importantly, increased accuracy. The automation and OCR technology is state of the art and has saved us hours of labor. **What do you dislike about Grooper?** The Grooper system was difficult to set up for our particular organization. The transition was both time-consuming and labor-intensive due to the specific complexities of our internal IT structure. During the initial sale, we were also not advised that costly periodic upgrades are necessary approximately every 3 years. Additionally, it is important to note that paid participation in classes will be required in order to write future scripts/document recognition programming. **What problems is Grooper solving and how is that benefiting you?** Grooper is saving time and labor, and increasing accuracy. The results are invaluable. ## Grooper Discussions - [Support](https://www.g2.com/discussions/support-6cc9e856-13a6-4d51-ab0a-d2225c2b75cf) - 1 comment, 1 upvote - [Training](https://www.g2.com/discussions/training-2c3d955e-caaf-4130-867b-0316a78e51e0) - 1 comment, 1 upvote - [What industry was Grooper built for?](https://www.g2.com/discussions/what-industry-was-grooper-built-for) - 1 comment, 1 upvote - [Licensing](https://www.g2.com/discussions/licensing-81655821-887d-44c7-9ca5-926ed6035577) - 1 comment, 1 upvote - [Can I meet the development team?](https://www.g2.com/discussions/can-i-meet-the-development-team) - 1 comment, 1 upvote - [View Grooper pricing details and edition comparison](https://www.g2.com/products/grooper/reviews/grooper-review-3019996?section=pricing&secure%5Bexpires_at%5D=2026-06-05+16%3A09%3A06+-0500&secure%5Bsession_id%5D=f6950597-14eb-45c1-a03d-d650e1209942&secure%5Btoken%5D=a3d488fd86d4ee7cf082b7a1fe0380540a04f6535936adffb89582599933b3ca&format=llm_user) ## Grooper Features **Edit** - File Type - Color - Crop - Size **Operating System** - PC Operating System **Document Processing** - File Type - Data Extraction - Mobile Capability - Intelligent Processing - Image Enhancement **Setup** - Integration - No-Code **Data Capture** - Multi-format Support - OCR Capabilities **Logistics** - Upload - Email Attachment - Direct Send - Document Management - Search **Platform Additional Functionality** - Integration - File Conversion **Data** - Security **Data Extraction** - Entity Recognition - Text Classification **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Data Validation** - Accuracy Checking **Agentic AI - OCR** - Autonomous Task Execution **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Workflow Automation** - Batch Processing - Process Integration **Generative AI** - AI Text Generation - AI Text Summarization **Document Management** - Search Functionality - Version Control **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Grooper Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,205 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (493 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,013 reviews)