I like that Graysync was built by people who've actually run an agency and works the way we already work, instead of making us bend to a generic project tool. We run our whole agency in one place, from client projects, scopes, tasks, estimates and timesheets to resourcing, finance, HR, social scheduling, media planning and our new business pipeline. Seeing scope, hours and resourcing together helps me answer properly when someone asks if we can fit something in, and decide when to take on extra work or push back. Estimates and timesheets sit against the scope, so I can see when a job is blowing out while there's still time to do something about it. It also cuts down on chasing and stitching reports together. Having one login means the team actually keeps things up to date, and having everything in one platform makes it easier to keep track of the business. The initial setup was very easy, even though it took the team a while to adapt, and the teething issues we've had were generally sorted quickly. Review collected by and hosted on G2.com.

The overview is only as good as what the team puts in. If someone hasn’t filled in estimates, due dates, or timesheets properly, I lose the easy view of what everyone’s working on and I’m back to asking around. I’d love more built-in nudges, like flags for tasks missing estimates or people behind on timesheets. We’ve also had a few teething issues, though they’ve generally been sorted quickly, and it took the team a while to adapt. Review collected by and hosted on G2.com.