--- title: GoTo Connect Reviews meta_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1415 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1415 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # GoTo Connect Reviews **Vendor:** GoTo **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,415 ## About GoTo Connect GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. ## GoTo Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of GoTo Connect, enhancing communication and simplifying business operations seamlessly. (128 reviews) - Users highlight the **excellent customer support** of GoTo Connect, appreciating quick resolutions and friendly assistance. (46 reviews) - Users praise the **reliability** of GoTo Connect, noting seamless communication without downtime, especially during challenging times. (44 reviews) - Users value the **easy setup** of GoTo Connect, enjoying a smooth implementation and intuitive experience for all. (40 reviews) - Users appreciate the **seamless integration of features** in GoTo Connect, enhancing business communication effortlessly across devices. (34 reviews) - Users appreciate the **user-friendly interface** of GoTo Connect, making communication and management seamless and efficient. (34 reviews) - Efficiency (32 reviews) - Users find the **technical support very helpful** , appreciating prompt assistance and versatile call options across devices. (32 reviews) - Setup Ease (32 reviews) - Communication (31 reviews) **What users dislike:** - Users experience **call issues** that hinder functionality, especially regarding call management and tracking on mobile devices. (30 reviews) - Users find the **variety of options overwhelming** and face frustration with limited fax viewing capabilities within GoTo Connect. (20 reviews) - Users find the **limited features** of GoTo Connect restrict their productivity and workflow efficiency significantly. (19 reviews) - Users report **inadequate customer service** , facing significant delays and issues while trying to resolve their problems. (18 reviews) - Users experience **poor customer support** , making the sign-up process frustrating and unhelpful during critical times. (18 reviews) - Users find the **complex processes** of GoTo Connect challenging, especially when generating reports and managing user features. (16 reviews) - Phone Issues (15 reviews) - Users find **navigation difficult** in GoTo Connect, making it cumbersome to manage call queue information effectively. (14 reviews) - Difficult Setup (13 reviews) - Lack of Intuitiveness (13 reviews) ## GoTo Connect Reviews ### 1. Goto Connect a Great Phone System for Any Company **Rating:** 5.0/5.0 stars **Reviewed by:** Astrid H. | Administrative manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about GoTo Connect?** What I like about Goto Connect is that the price is very good for a small starting company and also for enterprise level company as well. It would meet your needs based on your company size. The fact that we can listen and record calls is very important and beneficial because some industries requires recorded calls and also to keep good call quality within the company. One important and key aspect of Goto connect is that they have an excellent customer service team. They are always working towards improving their systems by including AI as well in their CSR, but I would prefer for them to keep it less AI and more human oriented. The system can be used in almost any platform availale such as Apple phone or Android, Internet Browser, Computer Desktop App, softphone, etc. The fact that you can buy numbers very quickly is beneficial for the company and allow us to not have so much downtime. It is also great that we can send text messages to the clients. **What do you dislike about GoTo Connect?** I just wish that when I give permissions to users to listen to calls that I could only limit the numbers I can give them access to for security reasons. **What problems is GoTo Connect solving and how is that benefiting you?** I am not sure of what problems Goto Connect is solving currently. ### 2. Seamless communication and collaboration Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Avineet A. | Senior Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about GoTo Connect?** Love the excellent sound quality that it provides and is quite easy to setup and use. The customization feature is great. It also supports our sales field users via its mobile app which is needed. **What do you dislike about GoTo Connect?** At times the connection on the desktop application appears to connect but disconnects. The analytics and reporting are not as good as it was expected to be compared to other providers. **What problems is GoTo Connect solving and how is that benefiting you?** I am using it primarily for desktop and mobile application based communication and collaboration tool for the organization and it helps a lot when people are working remote. **Official Response from Goto Customer Success:** > Thank you for the fantastic review! We're so glad to hear that you're enjoying GoTo Connect. Your feedback helps us to improve and deliver the best experience possible. ### 3. I do not know how I did my job prior to GOTO! **Rating:** 5.0/5.0 stars **Reviewed by:** Tricia W. | Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about GoTo Connect?** The voice transcription, again, how did I do my job prior to GOTO? I am revising my review, I needed help as we drop calls and the quality of our faxes is so poor they are unreadable. Well, I do not recommend GOTO any longer as they do not want to speak with their clients, it is all ARTIFICIAL INTELLIGENCE. I was treated horribly by the TEAM Leader and 2 other customer service reps who would not even speak to me nor my employer who is a DOCTOR. I do not recommend and I wish I would have known that they will do anything in their power to not speak to a human, all AI. **What do you dislike about GoTo Connect?** That GOTO is separate from Eaglesoft, meaning that pt's name's do not pop up when they call, just their telephone number. Unable to speak to a person when their service does not work. **What problems is GoTo Connect solving and how is that benefiting you?** The voice mail being transcribed is a life saver! We are a very, very busy practice and it is just myself at the desk. By the time I would listen to voice mails I would be pulled away by a patient and then forget who called and what they wanted. Easy to misplace paper messages. ### 4. Dynamic, Complete Software That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about GoTo Connect?** Yes, this is a very dynamic software used by the company where I work. This software integrates voice and contact center features into one platform. The software does not rely heavily on traditional phones, but I mostly use it for business purposes. **What do you dislike about GoTo Connect?** It’s a bit more expensive than other apps, but I still think it’s worth it. **What problems is GoTo Connect solving and how is that benefiting you?** In the beach meeting between companies, they can collaborate more intensively and complete all documentation quickly without worrying about legality. It also facilitates controlling the team's performance within the company as it can be integrated with CRM and others, making it more efficient. ### 5. best service and great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed T. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about GoTo Connect?** I've been using GoTo Connect for over 3 years now, and I can confidently say it's been a game-changer for my business. The platform is reliable, easy to use, and packed with features that help streamline our communication and enhance productivity across the board. What really sets GoTo Connect apart is its outstanding support and sales teams. Every interaction I've had with them has been smooth, professional, and genuinely helpful. They're friendly, responsive, and always go the extra mile to ensure everything runs flawlessly. If you're looking for a powerful, all-in-one business communication solution backed by a team that truly cares, I highly recommend GoTo Connect. It's made a real difference for my company. **What do you dislike about GoTo Connect?** Can't say I dislike anything about GoTo so far they haven't let me down on anything honestly **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect completely transformed that. With features like smart call routing, mobile access, and voicemail transcription, we now handle every call smoothly and professionally. It’s helped us speed up prescription processing, reduce missed communications, and improve overall patient satisfaction. ### 6. GoToConnect Delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi C. | Billing Specialist, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about GoTo Connect?** We've been using GoToConnect for our business phone services, and it has been a game-changer. From seamless call routing to intuitive interfaces, GoToConnect offers a robust, feature-rich VoIP solution that easily supports remote and hybrid work environments. The call quality is consistently clear, with virtually no dropped calls or latency issues. We particularly appreciate the auto-attendant, call forwarding, and mobile app integration, which keep our team connected whether they're in the office or on the go. The admin portal is user-friendly, making it simple to manage users, configure settings, and view call analytics in real-time. Customer support has also been outstanding. Their team is responsive, knowledgeable, and always ready to help resolve issues quickly and professionally. Overall, GoToConnect has proven to be a reliable and scalable phone system that meets the needs of our growing business. Highly recommended for companies looking for a flexible, cloud-based communication solution! **What do you dislike about GoTo Connect?** GoToConnect offers some integrations (like Microsoft Teams and Salesforce), but its ecosystem is limited compared to competitors. Expanding integrations with popular CRM, helpdesk, and productivity platforms (e.g., HubSpot, Slack, Zendesk) would make it more attractive to businesses with diverse tech stacks. **What problems is GoTo Connect solving and how is that benefiting you?** Our old phone system required physical infrastructure and could not easily support remote or mobile workers. GoTo Connect’s cloud-based VoIP system enables users to make and receive calls from anywhere. This flexibility supports remote work, ensures business continuity, and improves responsiveness to customers. ### 7. Comprehensive phone system does it all **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Internet Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** Goto handles all of our store needs. It is extremely user friendly and I love that everything can be adjusted automatically by us using the admin dashboard. Additionally the cohesion with the app is an absolute must have. Our salespeople are always on the move so the fact that the phone system can be used on our cell phones is a lifesaver and a must have for our business. **What do you dislike about GoTo Connect?** We utilize the purple cloud system to record our calls which works in cohesion with goto. The only real issue we have had is with the troubleshooting between the two companies when we have had issues with calls being recorded. **What problems is GoTo Connect solving and how is that benefiting you?** Goto allows us to control our phone system and to adjust it for our need on the fly. This is extremely beneficial as we work in a fast paced environment with constant changes so being to adjust on the fly makes our business run much more smoothly. ### 8. A Cost-Effective, Feature-Rich Upgrade from Mitel **Rating:** 5.0/5.0 stars **Reviewed by:** Pattrick L. | Marketing & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** What we like best about GoTo Connect is how seamlessly it blends functionality with ease of use. The admin portal is incredibly intuitive, allowing us to create and adjust dial plans, manage users, and customize devices without needing outside support. Voicemail transcription and translation are reliable and fast, and the desktop/mobile apps empower our attorneys to stay connected without using personal phone numbers. Compared to our previous system, GoTo is easier to manage, more flexible for remote work, and significantly more cost-effective. **What do you dislike about GoTo Connect?** The primary area where GoTo Connect could improve is the reporting interface. While the available filters are effective, the overall user experience feels a bit clunky and could benefit from a more traditional layout for entering report parameters. A cleaner, more structured UI would make it easier to generate and customize reports quickly, especially for team members who aren't as tech-savvy. Other than that, the core features we use work reliably and meet our needs well. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect has solved several key problems for our firm, starting with the high cost and complexity of our previous phone system. We went from paying nearly $1,800 a month with Mitel to under $600 with GoTo, while gaining better features and more control. The platform simplifies call routing and voicemail handling, especially for our bilingual team, and the mobile and desktop apps make it easy for attorneys to work remotely without sacrificing professionalism. Its call reporting and transcription tools have also streamlined our workflow by integrating more smoothly with our case management system, improving both efficiency and responsiveness to clients. ### 9. Great way to consolidate phone service in cloud PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Adam N. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about GoTo Connect?** Able to have your phone extension on your softphone (PC), your mobile phone, and a desk phone simultaneously. Very easy to use the cloud PBX to manage changes. Integrates with some good shop floor technology like Algo loudspeakers. **What do you dislike about GoTo Connect?** The support is going downhill fast since they bought out Jive. Much slower to resolve connection issues. The Mobile app is improving but can tend to stop ringing when the app is "optimized" for battery by your phone. **What problems is GoTo Connect solving and how is that benefiting you?** We were able to consolidate all of our phone services into a single bill and cut our costs by 25-50% while getting better features. Also the mobile app is much easier to setup and use than our previous on-prem ShoreTel system. **Official Response from Rachael Brandt:** > Thank you for your thoughtful review! We’re glad GoTo Connect has helped you streamline communications, cut costs, and simplify management across your devices. We appreciate your candid feedback about support and the mobile app—your input helps us improve. Thanks for choosing GoTo Connect, and please reach out if you need any assistance! ### 10. Great Customization, But Onboarding Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about GoTo Connect?** Customization options for phones, dial plans, call groups and voicemail options. **What do you dislike about GoTo Connect?** The initial signup process is fast and simple. But their onboarding process is problematic. They don't follow up with calls past the first initial one and trying to get in contact with someone to finalize your account setup can be a pain unless you have a dedicated project manager. **What problems is GoTo Connect solving and how is that benefiting you?** We have more control over how calls are handled and the analytics we get help us monitor and adjust our phone useage. ### 11. Exceptionally User-Friendly and Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about GoTo Connect?** user friendly, Ease of Implementation, great customer service, **What do you dislike about GoTo Connect?** alerts when a new call is coming in not clear and transferring calls drop to often **What problems is GoTo Connect solving and how is that benefiting you?** connecting the app to laptop the customer services was great and super helpful ### 12. Read their agreements carefully **Rating:** 0.0/5.0 stars **Reviewed by:** Bryan S. | Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about GoTo Connect?** The telephone service worked, when people called us the call came through. Other than that, most everything else left a lot to be desired. **What do you dislike about GoTo Connect?** The user interface looks simple and easy to use but it is actually very difficult and their customer service is time consuming and difficult to get help. We found a better system and were surprised to find out that our 1 page agreement with GoTo had small link, that links to over 20 pages of terms and conditions. We signed up for a year and actually stayed with them for 2 years, but they auto-renewed our agreement. **What problems is GoTo Connect solving and how is that benefiting you?** We were hoping that it would be a telephone, text, and fax service for our medical practice. ### 13. Easy Setup and Flexible Extensions, But Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Brian H. | Mortgage Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about GoTo Connect?** Easy to set up and use. Lots of extension possibilities, especially with people out of the office. **What do you dislike about GoTo Connect?** Nothing. Everything was easy to use. A bit of a learning curve if not familiar with voip systems, but not cumbersome. **What problems is GoTo Connect solving and how is that benefiting you?** We had lots of people over different locations and some work from home employees and wanted a way to have voip system cover everything. ### 14. GoTo is good. **Rating:** 4.0/5.0 stars **Reviewed by:** Lee M. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about GoTo Connect?** Goto does an excellent job of routing our phone calls to the appropriate department, ensuring that each customer is taken care of properly. **What do you dislike about GoTo Connect?** I really appreciate being able to see when someone is on the phone from the admin screen. **What problems is GoTo Connect solving and how is that benefiting you?** Goto ensures that phone calls are directed to the appropriate department, helping to make sure customers receive the assistance they need and that sales opportunities are not missed. ### 15. Goto - Easy, Quick, Straight forward **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua B. | Helpdesk Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** Its fairly straight forward to get new users & phone numbers set up. Creating ring plans is the easiest we have utilized. Customer service is responsive, and keeps the support ticket open until issues are resolved. We have 400+ users in our portal & many different dial plans created, all work without much of any issues. **What do you dislike about GoTo Connect?** Only time we really run into issues with Goto is when porting numbers over, but in my experience with other providers, its always an issue. Rarely is it on goto's side. **What problems is GoTo Connect solving and how is that benefiting you?** Our company is very spread out, the ease of use for the mobile application is very helpful. Pricing for eFax lines is hard to beat, the price comparison to POTS fax lines does not even come close. ### 16. Intuitive, Cross-Platform Solution with Seamless Browser Access **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2025 **What do you like best about GoTo Connect?** This software is simple and intuitive, offering compatible apps for both iOS and Android, as well as Windows. It also provides the convenience of being accessible directly from a browser. **What do you dislike about GoTo Connect?** Transferring our existing phone numbers ended up taking more time than we had expected. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo allowed us to bring together all of our client and business communications within a single platform. ### 17. Highly Customizable Dial Plans Make Workflow a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about GoTo Connect?** Dial Plans are nice to use and very customizable. **What do you dislike about GoTo Connect?** I would like the option for the desktop app to remain silent and not open automatically when I receive a call while I am at my desk. **What problems is GoTo Connect solving and how is that benefiting you?** Taxes are much better than most providers as Go To is taxed as a software company not a phone company. ### 18. Perfect VOIP for our company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about GoTo Connect?** The admin portal is set up very well and is easy to use. I can make the changes needed quickly. The dial plan allows us to easily integrate all departments for call flow to move correctly. **What do you dislike about GoTo Connect?** The only downside I can see is some of the modules in the admin portal could be integrated together so that you don't have to go to 3 different places to make changes. **What problems is GoTo Connect solving and how is that benefiting you?** With many more of our employees working from home these days it makes it possible whereas with the previous system that would not be the case. We now have the ability to answer our "desk phone" from anywere. ### 19. AI Customer Service Support is a Must Have **Rating:** 4.0/5.0 stars **Reviewed by:** Sherri B. | Sales Representative, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about GoTo Connect?** I love how much time employees are freed up to do other tasks when customers call in AI has been instrumental of handling close to 70% of all of our incoming calls. It has also allowed us to have a better relationship with our current customers as well as new customers. **What do you dislike about GoTo Connect?** Overall, we’ve been extremely pleased with go to Connect as far as disliking something I do feel a little disconnected from our customers at times and not something that is just an adjustment. **What problems is GoTo Connect solving and how is that benefiting you?** It’s solving our incoming calls, which is quite high, so having AI support be the initial contact frees us up for other projects that we were not able to do prior in a timely matter **Official Response from Rachael Brandt:** > Thank you so much for sharing your experience with GoTo Connect! We’re thrilled to hear that our AI features are saving your team valuable time and helping you build even stronger relationships with both current and new customers. It’s fantastic to know our solution is helping manage your high call volume and allowing your employees to focus on other important projects. We understand your note about sometimes feeling a little less connected to customers when AI takes on more of the initial contact. That’s valuable feedback, and we’re always working on features to help ensure you can maintain that personal touch while still enjoying the efficiency gains. Thanks again for your review and for choosing GoTo Connect—we’re grateful to support your team’s growth and success. If you ever have suggestions or want to tell us more about your experience, we’d love to hear from you. ### 20. Affordable and Efficient with Stellar Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. **Reviewed Date:** September 02, 2025 **What do you like best about GoTo Connect?** I love that GoTo Connect offers significantly cheaper pricing, which is a massive deal for us. The extension controls and analytics are outstanding, providing valuable insights and control. I find the transferring systems and automatic routing features incredibly useful, simplifying many processes. Integration with Techion is seamless, enhancing our CRM efficiency. The analytics platform stands out as a key feature, alongside the ability to route receptionist calls effectively. I highly appreciate these functionalities. **What do you dislike about GoTo Connect?** The licensing scheme isn't very clear when it comes to nonusers. **What problems is GoTo Connect solving and how is that benefiting you?** I find GoTo Connect cost-effective with excellent extension controls and analytics, enhancing our system and call routing efficiency. ### 21. User-Friendly and Intuitive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about GoTo Connect?** User friendly and very intuitive to use. **What do you dislike about GoTo Connect?** Fax options are a bit clunky, but otherwise no complaints. **What problems is GoTo Connect solving and how is that benefiting you?** They have been our phone service provider for over 8 years. Easy to use, I can problem solve most issues myself and I rarely have to think about GoTo, which is refreshing. Set it and forget it! ### 22. User friendly PBX system. **Rating:** 4.5/5.0 stars **Reviewed by:** Wesley D. | IT Systems Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about GoTo Connect?** Genuinely love how easy it is to use especially coming from our old system years ago. New GUI made things even more simpler. Customer support is always top notch whenever we've had to call them. **What do you dislike about GoTo Connect?** Obviously you're paying for a premium product so maybe the price but enjoy everything about it. **What problems is GoTo Connect solving and how is that benefiting you?** Online fax has solved a ton of problems for us as we had been using old school faxing for a long time in many of our offices/homes and moving to online fax has not only saved us money but made it easier for our users to fax. ### 23. Flexible, easy to use, and user friendly, meaning better service and less friction for staff. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** Work from anywhere, easy to make configuration adjustments, all channels have near identical quality for seamless support. Mobile, softphone, and desk phone usage is consistent and easy for users. Setup and maintenance is much easier than our old solutions, and can be done on the fly without any disruptions. Software is simple to deploy, licensing is singular and reasonable, and the UI made training and implementation quite a lot more straightforward than other systems we've implemented. **What do you dislike about GoTo Connect?** Reporting could be easier to use and more robust. Generating reports to get at what you specifically need can be difficult, though there have been improvements to this. Mobile app has also improved, but is ultimately missing softphone application features that should exist. **What problems is GoTo Connect solving and how is that benefiting you?** Flexible, multi location and work from home supported solution. It's truly a work-from-anywhere system, which was a challenge for us since the shakeups of the early 2020s. The easy to use but highly configurable contact center enabled us to server our members faster and with shorter wait times and in less calls. For our staff, the queues keep things simpler, with less 'ringing phones' and balancing in-person vs phone service. The software has been very intuitive and easy to use, resulting in much shorter training and acclimation times. GoTo also makes on the fly changes easier and without disruption to service, meaning if we're short staffed, we can failover queues to our backup in seconds, ensuring calls get handled as well as possible. ### 24. One star because I like the platform. **Rating:** 0.5/5.0 stars **Reviewed by:** Jonathan W. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about GoTo Connect?** I like the platform and find it easy to use. It has a lot of nice features - if you can get access to them. **What do you dislike about GoTo Connect?** We paid to upgrade our features a month ago and they are still not active. I have spent hours on the phone with support and sales over the last month. I have been bounced around from representative to representative, to sales, to technical support and still do not have the issue resolved. Unbelievably brutal customer service experience. All we want are the features we paid for. **What problems is GoTo Connect solving and how is that benefiting you?** Telephone, but we cannot access the other features that we paid for. ### 25. Good VoIP company, only one with visual call flow **Rating:** 4.0/5.0 stars **Reviewed by:** Vlad C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about GoTo Connect?** We're an MSP and use GoTo to resell to our clients. Most phone cloud pbx providers are honestly about the same. But GoTo's visual call flow and, decent support, and decent prices keep us here. Also, it's not a Broadsoft back end so that's another huge plus. **What do you dislike about GoTo Connect?** SMS registration complexity, and that's really it. Everything else is fantastic. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo solves the problem of...well... needing phone service. Most clod PBX providers are basically the same. GoTo offers a more complete and unified suite, but we just love the visual call flow / dial plan and have been using GoTo since it was Jive. ### 26. Great for In office & out of office employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about GoTo Connect?** I like the ability to accept phone calls on my personal phone using the GoTo app. It looks like I'm in the office, but I'm not! **What do you dislike about GoTo Connect?** The only downside is the support. I wish they had a chat feature instead of having to call in. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo is great because I can be sitting in my office & can receive calls on my desk phone, but I can also be away & receive calls on my cell phone, while they are all being directed to my extension. ### 27. GoTo Connect is easy, versatile, and brings a good return for the money. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce L. | Owner, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about GoTo Connect?** Easy to use with the ability for texting and good voice quality. **What do you dislike about GoTo Connect?** I would like it to integrate with Outlook **What problems is GoTo Connect solving and how is that benefiting you?** I do not have to have a phone on my desk and I can see who is calling before answering the phone. It eliminates most robo calls. ### 28. Robust Features at a Great Price for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about GoTo Connect?** Robust features at reasonable price for small business. **What do you dislike about GoTo Connect?** The desktop app is too "web based" and does not work great as a pop-up app in a reduced mode. **What problems is GoTo Connect solving and how is that benefiting you?** Easily allows call handling between different departments and teams. ### 29. Go To makes it easy **Rating:** 5.0/5.0 stars **Reviewed by:** kraig S. | Internet Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about GoTo Connect?** Your Client Success Manager is always there to help. Sometimes, we have complex things that needs to be worked through and Cody is Always right there to help. The support is also amazing, you are never left alone whenever you are in need of help. **What do you dislike about GoTo Connect?** Nothing at this time. Usually issues are resolved pretty fast. **What problems is GoTo Connect solving and how is that benefiting you?** Adding additional numbers for Compliance purposes. We are also in the process of purchasing another store. Support is in the process of adding the new devices to the PBX. ### 30. The GoTo Fax Portal Makes Communication Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about GoTo Connect?** i like the goto fax portal it shows me everything i need **What do you dislike about GoTo Connect?** i dont think ive had any dislikes on goto connect **What problems is GoTo Connect solving and how is that benefiting you?** the phone and faxes- i have everything i need in one software ### 31. I am a huge fan of the integrations and updates GOTO has been making! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse B. | Psychiatric Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2025 **What do you like best about GoTo Connect?** They stick to what they do best - Connecting clients, customers, professionals and friends and family. **What do you dislike about GoTo Connect?** The SMS Campaign has been a struggle with the vetting process but have an all inclusive communications center is ideal. **What problems is GoTo Connect solving and how is that benefiting you?** Professional Communications and separate numbers for staff. ### 32. Effortless Business Phone System with GoTo Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Kiel H. **Reviewed Date:** September 02, 2025 **What do you like best about GoTo Connect?** I love how easy it is to use GoTo Connect, which simplifies our business operations. The platform's scalability is impressive, accommodating our growing needs seamlessly. I find the phone app and texting features particularly valuable, enhancing communication. Overall, its intuitive usability makes it worth recommending. **What do you dislike about GoTo Connect?** Nothing **What problems is GoTo Connect solving and how is that benefiting you?** I find the product solves the issue of having an easy-to-operate phone system that scales with our business and benefits us with its ease of use, phone app, and texting capabilities. ### 33. Great Product for Business of all Sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about GoTo Connect?** I am in the driver seat when it comes to creating and adjusting the phone trees. **What do you dislike about GoTo Connect?** I feel like I could learn more on tips and tricks to using the system. **What problems is GoTo Connect solving and how is that benefiting you?** We had an old company and we would have to be on the phone with them for quite a long time, just to make simple changes. Now GoTo allows me to do what I need for the company and not have to sit on hold. ### 34. Worst Support and Customer Service I have ever dealt with. **Rating:** 0.0/5.0 stars **Reviewed by:** Torrey N. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about GoTo Connect?** Absolutly Nothing!!!!!!!!!!!!!!!!!!!!!!!! **What do you dislike about GoTo Connect?** I have 4 retail stores and the phones in 1 store quit working. I emailed GOTO to get "REPLACEMENT" NOT ADD ON phones. I called the cusotmer support team to get them installed. After 5+ hours the GOTO representative said everything was fixed. It was almost closing time for the store. I received a complaint from Corporate stating the phones were not working. Accutally it was ringing at one of my other stores. I then check all the stores and 3 of the 4 stores phone were routed to the wrong store. I called back the next day to customer service and after another 4 hours of my and my employees time at each store GOTO got it corrected. Then I received my CC bill where I pay my reoccuring payment each month and it went up nearly 100.00. I authorized no changes to my bill. There shoul d be no change to my bill for replacing exsiting phones. I was also told I would receive a credit for my and my employeess time lost for GOTO installing the phone wrong. I have now emailed and called multiple times and no one can or will help. GOTO representatives only say they have forwarded to Finance which you can not speak with. I have everything in email so I will be turning this over to an attorney. DO NOT DO BUSSINESS WITH THIS COMPANY. YOU WILL REGRET IT. **What problems is GoTo Connect solving and how is that benefiting you?** I have billing problem and they have done nothing to reslove. ### 35. GoTo Connect review **Rating:** 5.0/5.0 stars **Reviewed by:** Abhayraj S. | Recruitment Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about GoTo Connect?** It helps me connect with my candidates with ease and i can use it during my working hours verry efficiently without any breakdowns the messaging feature is really cool **What do you dislike about GoTo Connect?** It requires multiple windows to open is a dislike **What problems is GoTo Connect solving and how is that benefiting you?** It helps to connect with people on call without using a physical cellphone directly through the system **Official Response from Rachael Brandt:** > Thank you for your review. We're glad GoTo Connect is helping you connect efficiently with your candidates and that you enjoy the messaging feature. We appreciate your feedback about having to open multiple windows and will keep it in mind as we look to improve the experience. Thanks for choosing us! ### 36. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Basit L. | Manager Contact Center, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about GoTo Connect?** GoTo admi interface is very User friendly. **What do you dislike about GoTo Connect?** I didn't find anything unlikely so far, however reporting could've been better if an option of minutes or seconds is given. **What problems is GoTo Connect solving and how is that benefiting you?** Reporting ### 37. Good for basic calling, text, and sms Messaging **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** GoTo Connect has excellent customer service. Typically issues are resolved very quickly and the staff are always friendly and pleasant to work with. For basic calling and messaging it is very simple and efficient. **What do you dislike about GoTo Connect?** The fax process is the most frustrating thing for end users. The method of sending it as a fax is complicated and very details. You have to have the subject link and email address perfect. The email address requires the fax to number, so it changes every time. It is the least like feature amoung our staff. It is also the thing I received the most issue reports from. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo Connect provides communication for phones, fax, and text and mms messaging. ### 38. Integrating GoTo Connect as a Third party developer's experience **Rating:** 4.0/5.0 stars **Reviewed by:** Adith S. | Lead Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about GoTo Connect?** Easy to use allowing FAX support which most cloud telephones don't provide now a days. **What do you dislike about GoTo Connect?** Logging into GoTo Connect, personally for me is quite tedious. In case if i have two different accounts switching between them is difficult. **What problems is GoTo Connect solving and how is that benefiting you?** Its easy to use, and the pricing plans are quite strategic that benefits me personally. **Official Response from Rachael Brandt:** > Thank you for sharing your experience! We're happy to hear you appreciate the ease of use and fax support—features we know are valuable to many users. We appreciate your feedback about switching between accounts and logging in, and we’ll be sure to pass it along to our team. Thanks for choosing GoTo Connect! ### 39. Easy and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Peter L. | Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about GoTo Connect?** Web admin portal is very easy to use. We have complex routing and the visual interface makes it a snap to set up. Also, being able to provision phones with very little effort is a bonus. I've had to contact support several times with odd requests (configure an external ringer) and they were great. **What do you dislike about GoTo Connect?** We haven't found any major pain points with GoTo. We don't use the Call Center features so I can't evaluate that piece of it, but for general phone system setup and use it's great. **What problems is GoTo Connect solving and how is that benefiting you?** We have multiple 800 numbers and GoTo has made it easy to configure routing and call groups to handle these dynamically. ### 40. Impressive Cloud Phone System Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about GoTo Connect?** 99.9% uptime and end users rave about call quality. Ease of onboarding and implementation. On the go clients can text from anywhere in the world. **What do you dislike about GoTo Connect?** We wish there was one list of favorite contacts & text messaging **What problems is GoTo Connect solving and how is that benefiting you?** Sending or receiving fax by email saved us $300 a month for the cost of a dedicated fax land line. ### 41. Easy Setup and Navigation, But Disappointing Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Tauryn J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about GoTo Connect?** They were very easy to set up and navigate **What do you dislike about GoTo Connect?** Their customer support is absolutely garbage **What problems is GoTo Connect solving and how is that benefiting you?** Go To was good for only making phone calls with a professional number...nothing more, nothing less ### 42. On the go connections with the mobile app work well for myself and my team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** I appreciate being able to take calls on my phone without needing to set up forwarding. Very helpful for moving between sites and working in different areas. Now that we have an account manager, it been really easy to reach out about simple questions. The support has always been helpful and timely. I regularly use their admin system and have needed support a bit. **What do you dislike about GoTo Connect?** Haven't found many downsides yet, but this is my first experience working with and managing a phone system. Most of the problems are from a system that was not regularly updated or managed before my instatement. **What problems is GoTo Connect solving and how is that benefiting you?** Reaching families and other team members easily. ### 43. Great Value System **Rating:** 4.5/5.0 stars **Reviewed by:** Clint A. | Vice President Of Product Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about GoTo Connect?** Great Value Easy to use Easy to setup/onboard **What do you dislike about GoTo Connect?** Screen share via web app Softphone UI could use some work **What problems is GoTo Connect solving and how is that benefiting you?** We use GoTo for our business phones and virtual meetings. We were using a local provider for phones previously, and an alternative for virtual meetings. GoTo allowed us to combine products under one provider, and save a fair amount doing so. ### 44. Get your calls anywhere in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Beth L. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** What I like best about GoTo is being able to have the app on my cell phone. I can answer work calls from anywhere in the world. (and I have) The quality of service is as if you are at your desk answering a hard lined phone. **What do you dislike about GoTo Connect?** Navigating setting up, updating the dial plan. **What problems is GoTo Connect solving and how is that benefiting you?** remote staff being about to answer from anywhere. ### 45. Great voip system **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Tier 3 consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about GoTo Connect?** The eas of editing call routes and plug and play nature of it. **What do you dislike about GoTo Connect?** I don't like how call paging is handled. Paging is not easy to implement. In other phone systems you can add users to a paging group and it populates the paging button on all phones that are in that group. **What problems is GoTo Connect solving and how is that benefiting you?** GoTo is providing excellent voip and pbx services ### 46. Great phone solution for small business **Rating:** 4.5/5.0 stars **Reviewed by:** Hank T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about GoTo Connect?** Easy to deploy to employees in multiple locations. Set up of call tree and dial plans is quick and easy to change as needed. Seemless integration between desktop and mobile app. Quick and easy to add and remove users and new phone numbers and extensions. **What do you dislike about GoTo Connect?** It can be difficult to get in touch with and communicate with customer support. Often takes several tries to troubleshoot issues. **What problems is GoTo Connect solving and how is that benefiting you?** Most of our employees work from home, so GoTo is a great solution for easily managing many locations and different devices. GoTo also allows us to text from our main line, which has become much more convenient recently. Automated texting when we can't answer the phone is also nice. GoTo's admin portal is by far the easiest I have ever used for setting up dial plans, call trees, forwarding, and messages. ### 47. Great Option **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas B. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about GoTo Connect?** It is an easy platform to do phonecall and interactions inside and outside the workspace **What do you dislike about GoTo Connect?** as for now, everything has been good with the tool **What problems is GoTo Connect solving and how is that benefiting you?** contacting clients and customers in a easy way and receiving later their calls **Official Response from Rachael Brandt:** > Thank you for your review. We're glad to hear that GoTo Connect has made it easy for you to connect with clients and customers, both inside and outside the workplace. It's wonderful to know the platform is meeting your needs. If you ever have feedback or need assistance, we're always here to help. ### 48. we recommend go to connect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about GoTo Connect?** The support contact of GoTo Connect is always very helpful, fast, and easy to use. The admin portal is very helpful in many ways. The phones and all the extensions, voicemail, call park, etc., are very easy to use. **What do you dislike about GoTo Connect?** While the admin portal is helpful, placement of topics and where things are is sometimes confusing. Also, it would be nice if the phone number displayed on the screen when checking voicemail. **What problems is GoTo Connect solving and how is that benefiting you?** Go to helps us easily communicate with patients and assist them with specific needs when using different options on the phone recording. ### 49. GoTo is your Go To! **Rating:** 4.0/5.0 stars **Reviewed by:** Randi P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about GoTo Connect?** Everything you need is all in one place. Customer service and technical support is amazing. **What do you dislike about GoTo Connect?** Sometimes finding the correct screen is difficult to navigate. **What problems is GoTo Connect solving and how is that benefiting you?** All in one support for our telephones. I am able to answer calls on my phone. ### 50. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | HR MAnager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about GoTo Connect?** It's very easy to make changes. The technical support is very thorough and helps you to understand exactly what needs to be done, **What do you dislike about GoTo Connect?** Nothing I can think of at this time. So far we've had no issues. **What problems is GoTo Connect solving and how is that benefiting you?** The system allows us to route calls seamlessly and have multiple dial plans for different situations ## GoTo Connect Discussions - [I](https://www.g2.com/discussions/goto-connect-i) - 2 comments, 1 upvote - [will be very helpful get the addons for mozilla or chrome](https://www.g2.com/discussions/27469-will-be-very-helpful-get-the-addons-for-mozilla-or-chrome) - 1 comment, 1 upvote - [The Call prompter](https://www.g2.com/discussions/the-call-prompter) - 2 comments, 1 upvote - [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) - 2 comments, 1 upvote - [How Good Is Jive’s Uptime?](https://www.g2.com/discussions/reliable) - 1 comment, 1 upvote - [View GoTo Connect pricing details and edition comparison](https://www.g2.com/products/goto-connect/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+06%3A08%3A41+-0500&secure%5Bsession_id%5D=edad4664-81e3-43d7-87ad-cce4c42b7daf&secure%5Btoken%5D=b81917379b6eb856c2846fabd9b3bc8eeea237226611a32c1e8ddf242213556a&format=llm_user) ## GoTo Connect Integrations - [Calendly](https://www.g2.com/products/calendly/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [CRMOne](https://www.g2.com/products/crmone/reviews) - [DriveCentric](https://www.g2.com/products/drivecentric/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Purple](https://www.g2.com/products/purple/reviews) - [Tekion](https://www.g2.com/products/tekion/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## GoTo Connect Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Documents** - Editing - Document Signature - Storage **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Access** - Software Pairing - Browser Extension - Individual Download **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing ## Top GoTo Connect Alternatives - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - 4.1/5.0 (244 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,379 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,553 reviews)