We've been using Gorgias for over 8 years now. It keeps our busy customer service team organized by consolidating all our customer inquiries in one place across chats, emails, socials etc. We implemented AI Agent close to 2 years ago and appreciate the efficiency this has brought our team. Review collected by and hosted on G2.com.
We're really loving the new version of Gorgias! Nothing pops to mind about what we dislike about it :) Review collected by and hosted on G2.com.
Thank you so much for taking the time to share this, Kerry! It means a lot to see a long-standing customer highlight exactly what we hope Gorgias delivers: one organized place for every customer conversation, across email, chat, and social.
We're especially glad the AI Agent has brought real efficiency to your team over the past two years. And thank you for the kind words about the new version of Gorgias — feedback like this from teams who've been with us since the early days is the best signal that we're moving in the right direction.
If there's ever anything we can do to make the experience even better, we're always listening. Thanks again for being part of the Gorgias community!