Goose is always listening to its users' needs and finding new ways to improve and grow alongside the businesses it supports! The software is easy to use and offers plenty of helpful resources, including webinars, update newsletters, integrations, and a responsive help desk to ensure businesses can take full advantage of everything Goose has to offer.

Their support team is always quick, attentive, and informative when answering questions, resolving issues, or assisting with changes. Goose has tremendously improved our daily workflow by cutting down on time-consuming manual tasks. So much of what goes into managing our daycare and boarding reservations is now either automated or completed directly by the client! From booking confirmations, cancellations, and check-in/check-out messages to vaccine reminders, service agreements, and payments, Goose handles so much of the behind-the-scenes work. This allows our team to spend less time on administrative tasks and more time focusing on caring for the dogs and connecting with their families.

One of our favorite features is the ability to organize and track dog behavior information, profile notes, and important details. Having quick access to these summaries directly from our dashboard keeps our team informed and helps us create a more personalized experience for each dog and their family. We also appreciate the reporting tools, which allow us to track business performance, recognize growth, and identify areas for improvement.

The platform has been consistently reliable for us, and we've received very little negative feedback from clients regarding their booking experience. There are so many valuable tools available, whether your business uses them all or not, and it's always exciting to see what Goose introduces next!

Of course, every business would love a more affordable option, but considering everything Goose offers and the amount of time and manual work it has saved us, we truly feel it's worth the investment. The convenience, efficiency, and improvements it has brought to our operations make the cost worthwhile, and we wouldn't want to switch platforms!

Overall, Goose has made it so much easier to organize, automate, track, personalize, and grow our business with confidence. We're constantly discovering new ways to improve our processes and take advantage of what the software has to offer. We're grateful to have a platform and support team that continue to grow alongside us! Review collected by and hosted on G2.com.

Every business operates differently, and we understand that Goose is continuously working to improve its platform to accommodate a wide variety of needs. We certainly don't expect every feature to be tailored specifically to our business, but there are a few improvements we'd love to see in the future!

Package Visibility & Usage: We'd love for clients to be able to view and apply their available daycare packages directly at checkout, rather than only through their account details, having it operate similarly to how memberships and wallet credits currently work. This would help clients better understand their actual remaining balances with prebooked appointments and assist in more consistent payment and cancellation procedures across services. Occasionally, clients book appointments assuming they have an available package when they don't, or book without paying upfront. This can create additional work for our team, especially when cancellations occur, and we must manually collect payment or adjust credits afterward, even after they decide to cancel. Having packages applied and payments settled at booking would help prevent these situations.

Arrival & Departure Times: We'd appreciate the ability to set separate availability windows for arrivals and departures. We offer both morning and afternoon departures, but do not allow evening arrivals under any circumstances. Currently, these time options must match on both arrival and departure, which continues to cause confusion for some clients despite the additional instructions we've provided that they are not able to drop them off in the evening.

Text Messaging Reliability: We've occasionally experienced failed outgoing text messages, including a recent situation where we were unable to notify a client about an important health concern involving their pet. More reliable message delivery, clearer troubleshooting options, and the ability to easily resend failed messages, rather than having to attempt multiple texts, would be extremely helpful, especially for time-sensitive communications.

Profile Notes & Tags: We'd love improved formatting and organization for client and pupil notes, including the ability to separate information into sections rather than one continuous run-on paragraph. We're currently working to simplify how our team reviews behavior histories by maintaining one primary behavior tag with an updated overview visible from the dashboard. However, when a matching tag is added with a new note, the dashboard preview only displays that most recent entry rather than the overall history. This requires additional searching through notes to understand the full picture. We currently work around this by updating the original tag and documenting additional incidents or details separately in the pupil's profile notes without creating duplicate tags. Having a clearer, consolidated overview would make important information much easier and faster for staff to access, or notify if they have more than one note under the same tag for awareness to review more details.

Mobile App & Accessibility: We'd love to eventually see a dedicated downloadable Goose app for both clients and staff. While the platform provides plenty of valuable information, navigating it through a mobile browser can sometimes be challenging, particularly for dog handlers and bus drivers who need quick access to pupil profiles, behavior information, messages, report cards, and daily updates. A more mobile-friendly experience would make communication and day-to-day operations even more convenient.

Overall, these are just a few suggestions based on our daily experience using Goose. We understand that every business has different needs and priorities, and we appreciate how receptive the Goose team has been to feedback. The platform has already made a tremendous difference in our operations, and we're excited to see how it continues to grow and improve! Review collected by and hosted on G2.com.