What I like most about Google Cloud Dialogflow is how it connects with user questions with the right intent and guides the conversation based on what the person needs, and I find the option to connect it with backend service useful when a simple predefined reply is not enough. Review collected by and hosted on G2.com.

One thing I found unusual about Google Cloud Dialogflow is that setting up intents, training phrases, and conversation flows can take more effort than expected, especially when users ask questions in unexpected ways and the agent needs extra adjustment to respond properly. Review collected by and hosted on G2.com.