I like how easy it is to build a chatbot with Google Cloud Dialogflow and how well it understands different ways users ask the same questions. The Google Cloud integration is also really useful because it saves us time when setting up and updating the chatbot and makes it easier to connect with other services we already use. It helps us handle repetitive customer support tasks, allowing the team to focus on more complex issues. Review collected by and hosted on G2.com.

The learning curve can be a bit steep when building more complex conversion flows. Debugging can also take some time, especially when the bot doesn't respond as expected. The debugging tools could be more straightforward. It can sometimes be hard to understand why an intent wasn't matched or why the bot gave a particular response, especially with more complex flows. Review collected by and hosted on G2.com.