What I like most about Gong is that it gives us real conversational intelligence we can actually coach from, instead of relying on gut feel or manually sifting through a huge number of calls. It’s been especially helpful as we’ve built a more intentional sales motion. Our frontline sales leaders can review calls, pinpoint where reps need support, and coach them toward stronger call structure, better discovery, and expanding deal scope.

We also selected Gong with guidance from Winning by Design, and it aligns well with the SPICED framework we use. AI Theme Spotter has been particularly useful for digging into broader themes across calls, and the implementation support we received through Go Nimbly was excellent. Overall, Gong is helping us connect conversation quality to the outcomes we care about, including conversion and ACV. Review collected by and hosted on G2.com.

AI Theme Spotter is really powerful, but there’s some nuance to using it and the credits are limited. Because of that, we’ve kept access fairly locked down so people don’t burn through credits too quickly. It would be great if broader, self-service usage were easier, while still giving admins strong guardrails and controls around credit consumption. I’m also glad there’s now an MCP integration, since I didn’t love having to rely on Gong’s internal AI tool—I much prefer the Claude MCP. Review collected by and hosted on G2.com.