G2

Ellen M.

Senior Implementation Manager

Mid-Market (51-1000 emp.)

8/22/2025

"Never Lose Track of a Conversation Again"

4.5/5

What do you like best about Gong?

Gong’s AI notetaking has been a game-changer for me. With several external calls a day, it’s easy to lose track of what was said, but having every call recorded and transcribed means I can always go back and reference the details. The search functionality makes it simple to find exactly the part of a conversation I need, and I love being able to share snippets with internal teams for product feedback. It also makes it easy to send call recordings to clients when they want to revisit a discussion. Overall, it saves me time, keeps me organized, and ensures nothing slips through the cracks. Review collected by and hosted on G2.com.

What do you dislike about Gong?

Sometimes it can be tricky to ensure the recording joins when the call is initiated by the client, especially if the meeting is on Teams versus Zoom. Review collected by and hosted on G2.com.

What problems is Gong solving and how is that benefiting you?

•Memory overload from multiple calls: With several external calls a day, it’s easy to forget details. Gong records and transcribes everything so nothing gets lost.

•Difficulty referencing past conversations: Instead of digging through notes or trying to remember, you can quickly search transcripts and replay specific sections.

•Sharing information efficiently: You can send snippets or full recordings to internal teams for product feedback, or to clients who want to revisit a discussion.

•Staying organized across projects and clients: Gong acts as a single source of truth for call history, making follow-ups and context much easier. Review collected by and hosted on G2.com.