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Thomas B.

Director

Small-Business (50 or fewer emp.)

5/20/2021

"Changed my business for the better"

4.5/5

What do you like best about GoCardless?

I no longer have to chase invoices from clients who should be paying on the same date each month anyway. It's very easy to create plans and send a professional sign-up form to clients, so the onboarding process is straightforward. I can also pause plans and setup manual payments for different amounts, which has proven very handy, particularly since the start of the pandemic when businesses have needed that versatility. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

The fees have crept up over the years, but it still justifies the cost because it simplifies running my business and it's incredibly easy to use. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

The biggest issue in my business was chasing late payments. I simply couldn't afford the investment of time it required and clients didn't like being hassled. Now I don't have to talk to clients about money at all. They agree the fee and the agreement is active once the payment mandate is complete. All focus then shifts to the work, which is how it should be. Review collected by and hosted on G2.com.

GoCardless Reviews & Product Details

GoCardless is on a mission to become the world’s bank payment network. Setting people and businesses free from the frustrations and cost of out-dated payment methods, with simple and secure direct bank payment solutions. Collect instant, one-off payments. Or automated recurring payments. And use our add-ons to automatically recover failed payments (recovering 70%, on average), and fight fraud without compromising your customer’s payment experience. With GoCardless you save time and money, win and retain more customers, get paid on time, and reduce stress. 75,000+ businesses around the world trust us to power their payments, including global names like DocuSign, Carrefour, Norwegian Refugee Council, Trip Advisor, Aon, Survey Monkey, and UNHCR. We enable them to collect payments from 30+ countries, processing over $30 billion each year. And our products are flexible to how you want to use them – whether you want to use them on their own with our easy-to-use online dashboard, connect with one of 350+ systems you might already use to run your business, or build your own custom integration with our API. We’ve been on this mission since 2011, and now have an incredible team of 700+ payments experts across the UK, US, France, and Australia. In fact, you might’ve heard of us before – we’ve been covered by the BBC, Financial Times, TechCrunch, Wall Street Journal, Les Echos, Börsen Zeitung, Australian Financial Review, and hundreds more. Want to learn more? Head over to gocardless.com

Seller

GoCardless

Discussions

GoCardless Community

Languages Supported

German, English, French, Spanish

Overview by

Rachel Horvelin

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

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Top-Rated Alternatives

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GoCardless Integrations

(4)

Integration information sourced from real user reviews.

GoCardless Media

GoCardless Demo - Step 1 of 5: Choose how to use GoCardless

Choose from either our online dashboard, integrated API or connect to your software to create and manage recurring payments

GoCardless Demo - Step 2 of 5: Create a payment plan

Create flexible payment plans using our dashboard. GoCardless also connects with the leading subscription and CRM software so that you can manage this with your existing tools.

GoCardless Demo - Step 3 of 5: One-time customer setup

Your customer enters their payment details online to pay by Direct Debit. You can add the customizable payment page directly to your website, send them a secure link or integrate with your existing checkout.

GoCardless Demo - Step 4 of 5: Get paid automatically

Payments are collected automatically on due dates. GoCardless has much lower failure rates than cards, but if a payment does fail, optimize your payment retries with Success+.

GoCardless Demo - Step 5 of 5: Easily amend plans

Edit and pause subscriptions in a matter of clicks, making upgrades, downgrades and one-off charges without your customers needing to lift a finger.

GoCardless Reviews (319)

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ADITYA T.

Software Engineer

Mid-Market (51-1000 emp.)

10/29/2025

"GoCardless:Effortless Recurring Payments."

5/5

What do you like best about GoCardless?

What I like best about GoCardless is its seamless automation of recurring payments and direct debits. It reduces administrative effort and ensures timely transactions, making cash flow management simple and reliable for both businesses and customers. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

One drawback of GoCardless is that payment processing times are sometimes slower than anticipated. Additionally, the reporting features could be more comprehensive, offering greater detail to help users better understand transaction trends and customer behavior. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

GoCardless addresses the difficulties of handling recurring and automated payments with efficiency. It removes the burden of manual billing, helps to cut down on payment delays, and reduces the likelihood of transaction errors. Through the automation of direct debits, it enhances the predictability of cash flow and enables greater attention to be given to growing the business instead of chasing payments. Review collected by and hosted on G2.com.

João S.

Telecommunications

Small-Business (50 or fewer emp.)

6/3/2025

"Useful for collecting money but could be better"

4/5

What do you like best about GoCardless?

It help us a lot to collect payments from our partners using direct debit. It gives us security that we will receive, and we don’t need to wait too long or send many reminders. Most of the process is automatic, which save us a lot of time every month. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

In our personal case, we had some problems with the QuickBooks integration. The payments are not always matched correctly with the right invoices. It doesn’t mark the invoice as paid automatically like we expected, so our finance team still need to check and organize who paid what. It creates a bit more work for us, even if the money is already on our side. Review collected by and hosted on G2.com.

Isabel .

marketing

Small-Business (50 or fewer emp.)

6/3/2025

"Good tool for getting paid, but could be faster"

4/5

What do you like best about GoCardless?

We use GoCardless to charge our partners by Direct Debit. It works fine and helps us to be sure we will get the money. No more chasing people to pay invoices. Once the setup is done, it works almost automatic and gives peace of mind. We can focus on the work, not on payments. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

I think the fee is a bit high, especially if you have small payments. Also, it takes a few days until we get the money in our bank account after the client pays. I wish it was faster, like 2 days max. Sometimes we need the cashflow more quick. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

Before GoCardless we had to send reminders to our partners and wait a lot until they pay. Some forget, some delay, and that creates problems for our finance team. Now everything is automated. We can send the Direct Debit link once and next time the invoice is paid on time. Much more easy and less stress. Review collected by and hosted on G2.com.

Miguel R.

CTO

Small-Business (50 or fewer emp.)

6/3/2025

"Easy way to get paid always on time"

4.5/5

What do you like best about GoCardless?

I like that I don’t need to chase clients for payments anymore. We setup the Direct Debit one time and after that the money come on the right day. No stress, no need to send reminders. It save us lot of time and we know every invoice will be paid. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Comissions are a bit high and it is difficult to convince clients to setup the DD mandate in the beginning, they get confused or think is complicated. Also the dashboard sometimes feel too much, I just want to see simple info fast. Support reply ok but sometimes take time. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

Before we was losing time sending emails and waiting clients to pay invoices. Sometimes they forget, or pay late, and that make problems for our cashflow. With GoCardless we just activate the Direct Debit and the payments come automatically. We don’t need to remind or ask again. It’s good to have control and no more overdue invoices. Review collected by and hosted on G2.com.

Sunnysher H.

Digital Marketing Expert

Medical Practice

Small-Business (50 or fewer emp.)

9/26/2025

"Streamlining Payments with GoCardless, Despite some Dalays Experienced"

4.5/5

What do you like best about GoCardless?

GoCardless facilitates bank to bank transfers, which are way cheaper and faster without extra charges

The software is convenient and reliable in handling recurring transactions and no late payments recorded

GoCardless connects with multiple accounting services including Sage, Xero, and others Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Some payments take longer to reflect, snd this delays considerably hurts

Often, bank accounts can be frozen and this can affect the reliability of this application Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

In our company, we have multiple users who consistently subscribe to our services, and we use GoCardless as the primary platform for payments

The platform ensure no processing costs, and this amplifies the productivity efficiency

Most of accounting apps operates with this tool, and this makes it easy to conduct reconciliations

GoCardless is proficient in managing fraud and proper verification processes are made Review collected by and hosted on G2.com.

Mikes L.

Senior Accountant

Information Technology and Services

Small-Business (50 or fewer emp.)

9/11/2025

"Robust Rool for Automating Recurring Expenses , but Has Verification Issues"

4/5

What do you like best about GoCardless?

GoCardless has eliminated all the recurring costs when processing payments using debit or credit cards

The process of revenue payment is fully simplified by the app

Multiple accounts systems or apps are fully integrated with GoCardless

We consistently predict the possible revenue or cash a company will generate Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Payments with GoCardless takes longer to clear and reflect than other payment options

We face constant verification issues, that results to delayed payments Review collected by and hosted on G2.com.

Rui R.

CSO

Small-Business (50 or fewer emp.)

6/3/2025

"Very useful for recurring payments"

4/5

What do you like best about GoCardless?

It’s simple to use and works great for collecting subscriptions automatically. We don’t need to worry about chasing customers, and everything is well organized in the dashboard. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Sometimes the payouts take a bit long, especially with new customers and comissions are high. Also, we miss the option to accept card payments directly. Review collected by and hosted on G2.com.

Dimitrios K.

Finance Operations manager

Mid-Market (51-1000 emp.)

11/7/2025

"User-Friendly Platform with Outstanding Support"

5/5

What do you like best about GoCardless?

User friendly platform, amazing customer support Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

The first year went really smoothly. Nothing to dislike Review collected by and hosted on G2.com.

Todd K.

President

Small-Business (50 or fewer emp.)

6/4/2025

"Payments on easy mode"

5/5

What do you like best about GoCardless?

The pricing is very reasonable

It's totally hands-off once you set it up.

Cusomer support is helpful Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

there seems to be two different interfaces between the primary dashboard and a different dashboard for XERO integration. It can make it a little cumbersome sometimes. Review collected by and hosted on G2.com.