G2

Don S.

IT Manager

Mid-Market (51-1000 emp.)

8/10/2026

"Easy-to-Use GoAnywhere with Comprehensive Guides and 24/7 Global Support"

4.5/5

What do you like best about GoAnywhere MFT?

The easy-to-use interface makes it straightforward to configure, update, and secure. The administration guides are comprehensive and provide detailed, step-by-step instructions for everything you need to do. There is also follow-the-sun support coverage from an international support team. Review collected by and hosted on G2.com.

What do you dislike about GoAnywhere MFT?

I ran into an issue when I needed to verify which encryption ciphers were being used by TLS, because one of our business partners started restricting the cipher suites they supported for encrypted connections. The GoAnywhere support documentation didn’t include steps for how to check this, and it also wasn’t abundantly clear from the interface how to configure it. Fortunately, GoAnywhere’s follow the sun support strategy connected me with a support representative in Sydney, Australia who knew exactly what to do, and the issue was resolved. Review collected by and hosted on G2.com.

What problems is GoAnywhere MFT solving and how is that benefiting you?

We needed an automated way to process incoming and outgoing data transfers. Before GoAnywhere, we had a manual, time-consuming process that relied on having a human in the loop. Thankfully, with GoAnywhere’s MFT automation features, we’ve freed up our employees’ time (1 hour per day) for more important work. Review collected by and hosted on G2.com.

Response from Chris Bailey of GoAnywhere MFT

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Don,

Thanks for the review!

I appreciate the feedback on both the day-to-day usability and the support experience. The fact that the interface and admin guides are helping your team manage GoAnywhere efficiently is encouraging, and the TLS cipher example is especially useful feedback. Even though support was able to get you to a resolution, that’s the kind of information that should be easier to find in the documentation and interface.

It’s also good to hear the automation has replaced a manual process and is saving your team about an hour each day.

The link I attached below lets you vote on some features being considered for GoAnywhere and submit ideas for new features (button in top right). There is also a link to book a time to chat with me about our roadmap, any issues with our customer service, or any ideas you have. Looking forward to hearing from you!

See how GoAnywhere MFT improved