It's very easy to check-in and see what is going on when you're not in the office with features like leaving notes on the email chain. They have created a very easy to use platform with many features, we are only utilizing a small portion of it and have already seen massive improvements within the team communications. Before, we had issues with the right people answering emails because someone may have opened them without telling anyone. Now it's easy to assign people to the right email as well as the notes feature. That has been a game changer! With all of us running around all the time, we miss each other in the office quite a bit. Now we can leave a note on the email. Where before it got lost in translation or we would leave a note on the desk and well, we all know what happens to notes on desks... Also, being able to switch from normal email view to boards has been so nice! I didn't know I needed that till I finally had it. We now have a way to organize all of the emails and have each person see exactly what they are in charge of right off the bat. Review collected by and hosted on G2.com.

Searching for emails that have been closed is hard unless you log in to the main email account. That has been a pain point since we need to sometimes see what's going on with a return that has been sent back. Review collected by and hosted on G2.com.