--- title: Gmelius Reviews meta_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 776 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users find Gmelius to be **extremely easy to use** , enhancing their workflow and simplifying inbox management. (22 reviews) - Users love the **ease of email management** with Gmelius, enabling seamless collaboration and historical tracking. (14 reviews) - Users value the **seamless collaboration** offered by Gmelius, enhancing organization and efficiency in teamwork. (12 reviews) - Users value the **robust team collaboration features** of Gmelius, streamlining email management and enhancing teamwork. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and communication efficiency. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users often face **email management issues** with Gmelius, including slow loading times and ineffective tagging functionality. (8 reviews) - Users find Gmelius lacking in **advanced mobile features** , making on-the-go management and collaboration difficult. (8 reviews) - Users report **performance issues** with Gmelius, experiencing slow email loading and delays in bulk tasks. (6 reviews) - Users face **slow email loading times** with Gmelius, making email management tedious and frustrating. (5 reviews) - Users experience a **steep learning curve** with Gmelius, requiring meetings to clarify its functions for non-tech users. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. Gmelius is really useful, specially when we need to know if our client has seen the email or not. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Gmelius?** How we can leave the emails on PENDING, this gives us the list of what needs to be done for the rest of the day. **What do you dislike about Gmelius?** i dont have anything as of yet that i dont like. most of the features are useful . **What problems is Gmelius solving and how is that benefiting you?** 1 problem tho, when you refresh your Gmail, all aspects of the assigned to me emails are missing now. we cant review the closed, open, pending etc. ### 2. Such a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Justina D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Gmelius?** The templates have been such a perfect addition to my workflow, and they save me so much time! Would highly recommend. **What do you dislike about Gmelius?** There is nothing I don't like about Gmelius, but I definitely do need to implement some of the other features. **What problems is Gmelius solving and how is that benefiting you?** All day long I am communicating with clients and brands via email. The templates have saved me so much time! ### 3. i like that it streams line everything, I don't have to do a lot of repetitive tasks as before! Nice **Rating:** 4.5/5.0 stars **Reviewed by:** Amy V. | HR/Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** workflow is clean and organized. mapping and reouting is seamless and without errors. I like this because it saves me alot of time setting up across several apps and service that I use. **What do you dislike about Gmelius?** Really the only thing i haven't liked about the service were easily fixed once i signed in and messed with my settings and preferences. i set it up to my specifications. no complaints here really at all! **What problems is Gmelius solving and how is that benefiting you?** I have noticed that you guys are constantly updating and i love opportunities like this to gauge customer usuability and any feedback! the customer facing side is constantly improving. I always think mobile could be better with literally any and all newish apps, but again. that's everyone. Keep up the good work! ### 4. Gmelius is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Lula E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Gmelius?** It has helped me to be more productive because emails are organized **What do you dislike about Gmelius?** Sometimes it gets a little slow, or doesn't update right away **What problems is Gmelius solving and how is that benefiting you?** responding in time to clients ### 5. Gmelius is a great tool for our work and for our team. We love this newly added email tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Ma. Elaine H. | Accounts Payable Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Gmelius?** I love that you can assign, tag and converse within your team without actually sending emails. I also like the open, pending and closed options. These factors minimize or remove emails that are already dealt with. **What do you dislike about Gmelius?** Nothing really in particular. Maybe just the lag time when it's syncing in GMAIL. **What problems is Gmelius solving and how is that benefiting you?** The communication and allocation of tasks within the team. As mentioned, we can limit the unnecessary exchange of emails within the group by assigning, tagging and leaving notes. ### 6. Easy to collect data for tracking responses and busiest days to make business decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Connor L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Gmelius?** Data collection as well as tagging people in a group. **What do you dislike about Gmelius?** Would like to be able to set up group 000 responses **What problems is Gmelius solving and how is that benefiting you?** Data collection ### 7. a very good weapon to work **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro B. | Turns Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Gmelius?** The utility in my job, is very helpful when you try to organize your things. **What do you dislike about Gmelius?** Sometimes Gmelius has certan failures whit the mobility. **What problems is Gmelius solving and how is that benefiting you?** Whit Gmelius we can organize whit a better form and we can manage emails with fluency assigning each user or making updates that greatly help in the work, very useful ### 8. The missing piece to Gmail for sales teams **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** It turns Gmail into a team collaboration tool with a bunch of additional features such as email templates, tags, internal notes and email assigning. What's more, you can get visibility into other team members' conversations with customers - great for when a team member is on holiday. **What do you dislike about Gmelius?** There's really not much to dislike. If anything, it has more to do with the shortfalls of Gmail rather than Gmelius. The tool does create new folders, so that can get some getting used to. **What problems is Gmelius solving and how is that benefiting you?** It allows us to utilise Gmail as we benefit from using Google Workspace in our business but also benefiting from advanced collaboration and additional functionality and features that you'd expect from other tools such as Front. ### 9. Gmelius is AMAZING!! **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa P. | Customer Relations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** Gmelius is a handy, reliable tool we use at our company. I had never heard of it before working where I work now, and I am so happy to have Gmelius during my everyday work day. It distributes emails and shares important information for all our coworkers to view promptly. **What do you dislike about Gmelius?** The least helpful thing about Gmelius is when someone calls out sick and Gmelius still distributes emails to that person. I am sure there is a way to take that person out of the rotation, but other than that, I have no complaints. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is assisting everyone in our company in communicating efficiently and effectively. It has given us the tools to be succesful. ### 10. A Valuable Tool with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** The ability to Assign, Tag and comment on individual emails is extremely helpful to my team. As we are the operational/logistical team within the company, having shared context on incoming client emails is invaluable, as someone is always available to respond when one of us is away from our desks. We are still experimenting with the Kanban boards, but see this as an excellent way to turn emails into task lists for each team member. **What do you dislike about Gmelius?** There are several pieces of functionality that are currently lacking from the Gmelius workflow that would greatly benefit our team in using the tool. Firstly, the inability to filter emails based on the tags assigned cripples the usability of those tags, as we are forced to use basic email search. While the visual aspect of the tags in the inbox does help with organization, being able to sort by those tags would greatly increase our efficiency. Also, while the status assignment feature is useful, it would also be helpful to have some type of priority system separate from tags that we could use to further delineate the emails in each status category. It might also be useful to have some sort of task list or task creation feature that exists separately from the boards. **What problems is Gmelius solving and how is that benefiting you?** I would say the greatest benefit our teams is seeing from using Gmelius is organization. Being able to tag the email based on context and assign it to the appropriate team member has greatly increased our team's efficiency. ### 11. Significantly helps with managing our shared inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron J. | Lead Estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Gmelius?** The collaboration features and accountability features. **What do you dislike about Gmelius?** It's still new so our team is still becoming familiar with it. **What problems is Gmelius solving and how is that benefiting you?** Shared inbox management. ### 12. Good and intuitive service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Gmelius?** It's easy to use and allows me to coordinate with my director without direct messages or calling him to organize work or review. It is also fast and lot intuitive. **What do you dislike about Gmelius?** The graphics aspect is a little boring and too simple for me. I don't find a personalized element and something that allow me to change the task content after I send it. **Recommendations to others considering Gmelius:** Be careful before sending a task because i don't think there are methods to modify it if there is an error **What problems is Gmelius solving and how is that benefiting you?** When I started to work in my new office, I had a lot of difficulties showing my director the work I do, having a review from him, and remaking the work, now it is so easy, I send the job to him when he has free time make me a review, and we don't need to have a reunion for discussing. More time for better jobs! ### 13. It works. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** I enjoy email tracking, and I like the templates. **What do you dislike about Gmelius?** I wouldn't say I like the changes made to email tracking. Previously, it would show who opened which email in the email chain, which links they clicked, and when. The changes to the email tracking have made it give fewer details and less information. Not cool. I am not fond of the changes made to templates. I can not longer cc people on a template I make, although the ones I've made prior to the changes have seemed to stay the way I made them. **What problems is Gmelius solving and how is that benefiting you?** Tracking emails to ensure things get done promptly and templates that speed up sending repetitious emails. ### 14. The only product that works! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Gmelius?** The shared inbox and ticketing feature help make communications between clients and our team seamless and without unnecessary steps in between **What do you dislike about Gmelius?** So far... I only wish the integration with slack was user specific so instead of everyone getting notified in the channel, I would be nice if you linked Gmelius users with slack users and made notifications and tagging linked. **Recommendations to others considering Gmelius:** If you are looking for shared inbox or ticketing software that is easy and doesn’t require different apps, this is for you! **What problems is Gmelius solving and how is that benefiting you?** It’s helped us handoff emails to appropriate team members without forwarding emails and create solid workflows to ensure we are getting back to clients efficiently and effectively ### 15. Gmelius Provides Solutions for Organizational Email Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Gmelius?** The email templates and commenting features are the best, along with the Kanban and sharing of emails with coworkers. It performs better in comparison to services like Drag. **What do you dislike about Gmelius?** You can't move multiple cards at once in the kanban board. Only in the shared inbox does this work. It makes it hard when trying to clear out hundreds of emails after a long weekend. It would be nice to select multiple cards at once that need closed or moved to another board. **Recommendations to others considering Gmelius:** Use it to improve your daily tasks or better consolidate your email management. **What problems is Gmelius solving and how is that benefiting you?** Gmelius solves our email collaboration problems. We no longer have to forward the email several times but can instead write a comment that tags the entire organization. We deal with many recurring emails, so the templates solve that problem by allowing us to send the same email by just adjusting the specific variables. **Official Response from Lina Yakunina:** > Hi there, Thank you for reviewing Gmelius. We also appreciate your feedback around cards and we'll take it into consideration. If you have more feedback/feature requests feel free to share your ideas on our public road map. Thanks again and all the best, Lina ### 16. Overall positive organized and efficient **Rating:** 3.0/5.0 stars **Reviewed by:** Joseph B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Gmelius?** Easy to access and manage multiple inboxes **What do you dislike about Gmelius?** Search engine at times seems like it can be inefficient at times sometimes even with filters on mail goes to the wrong place **What problems is Gmelius solving and how is that benefiting you?** Customers emailing at times time sensitive documents and able to retrieve **Official Response from Adeline Casagranda:** > Hi Joseph, thank you for your review. Our team is here to answer your questions and inquiries, don't hesitate to contact us at support@gmelius.com we'll be happy to help! Thanks again! ### 17. Must have tool for business Gmail users **Rating:** 4.5/5.0 stars **Reviewed by:** Andy W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gmelius?** Ability to track every incoming email and directly assign it to the correct member of staff with accountability, allowing for the best response. **What do you dislike about Gmelius?** Sometimes problems with the unread folder correctly syncing for each user, each user have different number and some old emails in there from time to time. **What problems is Gmelius solving and how is that benefiting you?** Missing customer emails, which is now allowing us to give much better service levels and happier customers ### 18. The best tool for email tracking and inbox sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Sergio B. | Director de operaciones., Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** We are using Gemlius a sales team of three people. The application helps us: - Sending and monitoring of email sequences - Share the inbox for customer support. - We also like the seamless integration with Gmail. **What do you dislike about Gmelius?** A couple of points could make the app perfect for us. 1. We would like to be able to use Gmelius in the Spanish language 2. It would be nice if the extension doesn't try to integrate with every new Gmail account you sign in with. This is inconvenient every time you connect a Gmail account. **What problems is Gmelius solving and how is that benefiting you?** Gemlius helps our sales team improve response and support to our customers. ### 19. A must for teams sharing workload **Rating:** 4.5/5.0 stars **Reviewed by:** Christy J. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Gmelius?** We had been using Hiver but were looking for a more affordable option after Hiver raising their rates. Gmelius has proven to have all the options we were accustomed to using in Hiver so we are very happy with the switch! **What do you dislike about Gmelius?** There is no way to hide notes from other users. If the email is shared amongst the group, everyone will be able to see your notes even if they are not the one tagged on the note. **What problems is Gmelius solving and how is that benefiting you?** We are able to share workloads using the shared labels. This helps us handle things as a team and pick up where each other left off. ### 20. Great tool for Gmail Integration & Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Lori N. | Creative Director & Web Designer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2020 **What do you like best about Gmelius?** We've been using Gmelius for a couple of years now. Love that it integrates right inside our Gmail suite. I love the notifications when emails are read and also the templates can be used and shared for emails between team members. **What do you dislike about Gmelius?** I really can't think of anything right off, it does what it's supposed to do. For us it is a must-have tool. **Recommendations to others considering Gmelius:** If you use Gsuite for your emails it is a must-have tool. It saves us time when responding to emails with the template integration. We can share our email templates with other team members. We have been using it since 2017 and have found it to be valuable. I love the email tracking ability with the live feed in gmail's sidebar. There are several features that I have not tried out as of yet but I have seen Gmelius grow in leaps and bounds since subscribing. When setting up the dashboard and need assistance, Gmelius we very receptive in responding and helping us get on track. One of the newer features we are excited about is the campaigns and sequences. We just noticed in beta is the ability to schedule appointments right from your gmail as well. Probably the one thing I would love to see improved is the ability to add contacts to campaigns without uploading a CSV file from the Gmelius dashboard. We highly recommend this to our colleagues and clients. **What problems is Gmelius solving and how is that benefiting you?** Quicker and easier responses using the templates. ### 21. Gmelius has its benefits **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew K. | Technology Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Gmelius?** The process to set up automation is easy. It doesn't take much time to learn how to use the software and it's easy to integrate into your Gmail workspace. You can have a sequence of emails set up based on replies/non-replies from customers/prospects. It is a great tool for basic email automation with a few advanced features sprinkled in. The work boards are built directly into your Google Workspace email and give you the ability to manage projects by email chains which is a nice supplement to project management documents. It has a ton of features for working with team members, but this isn't something that I have been able to utilize it for yet. Email automation is fantastic and great for small businesses. **What do you dislike about Gmelius?** Once you set up an automated email sequence a lot of it is out of your control. If you schedule the sequence to start at 9 am, every email will be sent at 9 am in that sequence each day that it's scheduled. Pulling the list of opened emails and working through them only gives you the email address of the recipient. It doesn't provide the first name or any of the other variables that you insert to run the sequence in the first place. So you can't run a single automated email campaign and then a second based on open emails unless you do a lot of the leg work behind the scenes or set up pre-scheduled automation. Also, I first used Gmelius in 2019 and now I'm using it again in 2022. Not much has changed at all for email campaign automation, so they're not investing a lot into R&D on those features. A few of the sorting options, for example, sorting opened emails by the number of times opened, only works every other time. I use it in two different browsers, Google Chrome and Microsoft Edge, and ran into the same issue in both. **Recommendations to others considering Gmelius:** It is a great product for small businesses. **What problems is Gmelius solving and how is that benefiting you?** I use Gmelius to work through call list. I take the call list that I create and then I run an email campaign through Gmelius. This sorts out the bad emails/employees that are no longer with the company. And then I'm left with a clean list of people with good emails that I know I can call. ### 22. Handy tool to keep your team inbox clean **Rating:** 4.0/5.0 stars **Reviewed by:** Vassilina M. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gmelius?** It is very easy to use, you can re-label an email in your personal inbox and very easily move it to the shared team inbox - an amazing feature that I haven´t seen in other solutions, it is very easy to review what my other team members have assigned to them **What do you dislike about Gmelius?** Sometimes it is needed to have the same email assigned to two people so it is visible for both but it is not possible I want to be able to archive email without pressing ´closed´ because sometimes it is just a useless email and there is no point to close it Notifications, whenever you are mentioned in a comment, could be definitely better, they are always lost I would prefer an option of not having Mine within Assigned **Recommendations to others considering Gmelius:** Outline what features are important specifically for what you want to achieve, do research and then you will see that Gmelius offers more features than other major providers **What problems is Gmelius solving and how is that benefiting you?** Spreading the workload between team members, managing team inbox across different time zones, making sure none of the customers´ emails/requests fall through the cracks, ### 23. It is a good tool to work **Rating:** 4.5/5.0 stars **Reviewed by:** Diego M. | Customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Assign emails, teamwork, notes, speed, and colors help to identify who has to follow up on the email, shared inbox, is easy to work with, I am so happy with this tool **What do you dislike about Gmelius?** Sometimes do not work, not all the members saw the benefits of Gmelius, and not all the organization use it, you should send more tips of how to use it more efficient **What problems is Gmelius solving and how is that benefiting you?** Reduce the quantity of emails internal, this is very helpful because receive less emails and we have more follow up with the emails that we have in our inbox, email tracking works with clients to know when they open mails **Official Response from Lina Yakunina:** > Hi Diego, Thank you for your honest feedback. If there is anything we can help you and your team with, please don't hesitate to send us an email. Kind regards, Lina ### 24. It has helped to organize my workspace in a smart way. All emails are organized. Excellent!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeyson M. | Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** I like how I can easily organize my email. I also like automation. I recommend Gmelius because I consider it is a very powerful tool for business and personal use. **What do you dislike about Gmelius?** I don't have any cons about Gmeliusbecausee it has improved how to handle incoming emails daily. I've become obsessed and dependent on Gmelius.Definitely i don't have bad reviews about it **What problems is Gmelius solving and how is that benefiting you?** Gmelius has been helping me lose time trying to organize my email or even thinking about where to store it. one of the features I like is that I can assign emails to my team members instead of fowarding it. ### 25. Excellent for our use case of a shared team inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** Love the ease of being able to assign emails to yourself or other team members. Helps multiple people in a customer service team individually tackle different emails **What do you dislike about Gmelius?** I don't find the side notification bar of any use or help and wish I could make it go away **What problems is Gmelius solving and how is that benefiting you?** Shared customer service inbox - assigning emails to different team members to deal with ### 26. Great way to collab in shared inboxes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** I like that multiple users can use one inbox without having a bunch of email addresses to monitor. **What do you dislike about Gmelius?** Sometimes there is a lag between real time inbox and the shared inbox. **What problems is Gmelius solving and how is that benefiting you?** Having multiple emails in one inbox. I can monitor or @ addresses within my gmail. **Official Response from Adeline Casagranda:** > ​Hi,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, ### 27. Gmelius is the tool I was looking for to automate emails **Rating:** 5.0/5.0 stars **Reviewed by:** Studio Legale Piemonte P. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** The flow of emails to send is perfect, to pick up on customers who forgot to reply or to solicit a response from them **What do you dislike about Gmelius?** I would rather have had a reminder for not replying to an email (like Boomerang) **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps me to create an email flow to be sent automatically if the customer does not reply to the previous email ### 28. Gmelius Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mireia G. | Administrativa, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about Gmelius?** What I like most is being able to share the emails with my colleagues and manage it together. **What do you dislike about Gmelius?** Sometimes it is a bit slow, but we understand that it is because of all the information it has. **Recommendations to others considering Gmelius:** It is a very useful system for managing work among colleagues. **What problems is Gmelius solving and how is that benefiting you?** Managing the work among 5 colleagues greatly speeds up the work. ### 29. Gmelius is a huge time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Project Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Gmelius?** When I started here we were inundated by spam and were forced to forward emails to groups. Now that we are using gmelius we are able to streamline our inboxes and stay focused on only what is pertinent to the individual. **What do you dislike about Gmelius?** Getting people who arent technologically savvy to adopt the system can be a challenge. They often don't see the value initially and have to use it consistently to fully adopt it. **Recommendations to others considering Gmelius:** Seriously consider it as a solution to email overwhelm. If your inbox is perpetually cluttered Gmelius is a great solution. It also is great to track and follow through on outgoing and incoming emails that need follow-up. **What problems is Gmelius solving and how is that benefiting you?** Automatic sorting and assigning emails keeps individuals focused on what is important. We no longer have to sort through innumerable emails to find the ones that are pertinent to us. ### 30. Transforms your email into a powerful collaborative communication tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tom H. | Campaign Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** The collaborative elements are amazing. Seemless sharing between your colleagues and is intuitive enough for everyone at all sectors to understand and embrace fully. **What do you dislike about Gmelius?** You have to set it and test it extensively before rolling it out to the company at large… If it's not set up properly it can magnify problems and get very hairy very quickly. Just a warning. **What problems is Gmelius solving and how is that benefiting you?** Any incoming emails that we have are auto-shared between the relevant departments for quick action, collaboration, and control for the benefit of customer care. Teamwork has become faster, more fun, and well-organised. ### 31. It's nice to categorize bussiness mails. **Rating:** 4.5/5.0 stars **Reviewed by:** Mansoor K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Gmelius?** Catering mail Real-time read verification function **What do you dislike about Gmelius?** I'm satisfied overall. There is nothing particularly inconvenient about it. **What problems is Gmelius solving and how is that benefiting you?** It distinguishes company emails from emails that do not need to be read. You don't need to check all the emails. ### 32. Gmelius has been exactly what we needed **Rating:** 4.5/5.0 stars **Reviewed by:** Cameron S. | Assistant Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Sending pre-built templates has been great for our sales team. More personal, better deliverability. **What do you dislike about Gmelius?** I haven't been a big fan that I have to put all the email templates for my team into one single shared folder, instead of separating into relevant folders and sharing them **What problems is Gmelius solving and how is that benefiting you?** We want emails coming from our associates to feel as personal as possible. Sending a template through Gmail achieves that for us, and is almost certain to be delivered, whereas sending them through an email sending service would have us get blocked or filtered out sometimes. **Official Response from Lina Yakunina:** > Hi Cameron, thank you so much for taking the time to review Gmelius. I have some great news - it's now possible to share email templates in bulk. You just need to select them and on the top right,t a button to share will appear. I hope it helps. Feel free to reach out to us at support@gmelius.com if you need help with anything. Kind regards, Lina ### 33. Nice but hard to remove the bugs **Rating:** 2.5/5.0 stars **Reviewed by:** joe c. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Gmelius?** The note and assign function is good and friendly for non IT ppl. **What do you dislike about Gmelius?** Nice app but there is many little bug that is annoying **What problems is Gmelius solving and how is that benefiting you?** Assign task and the email labelling **Official Response from Adeline Casagranda:** > ​Hi Joe,  Thank you for your comment! Sorry to hear you're having a bad experience with Gmelius. Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, Adeline ### 34. Great For Team Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis K. | Agency Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Gmelius?** I love how easy it is to use, and the amount of information you can get out of it - such as whether or not your emails are being opened, by whom are they opened, and when it is that this happens! I am enjoying the fact that it has a ton of simple integrations with the tools that we already use, such as Trello & Slack - as this allows us to continue to use the tools that we have grown accustomed to without having so much drag in using new software. It also has a whole lot of automations that we can integrate into our workflow which will help our clients have a better experience when working with us! **What do you dislike about Gmelius?** Honestly, I have liked every aspect of the product that I have used so far. I do love that I can easily assign emails and tasks to my team members, thus ensuring that no clients get forgotten or ignored! Maybe the only thing that I can think of is it would be great if Gmelius could provide us some statistics on our usage of Gmail before we began using their program, but that is a very minor thing in the long term. **Recommendations to others considering Gmelius:** I would recommend just trying it out at first, and see if it provides value or not. For us, it has provided value basically right away, in helping our staff respond to emails quicker, and to ask questions of other team members when clients have issues that may be outside of their normal scope of expertise. **What problems is Gmelius solving and how is that benefiting you?** One problem that we had been dealing with was the lack of reporting and statistics that we had on our response rates to our clients. This has reporting metrics that allow us to monitor and improve that over time! Not only does it allow us to see our response times, but also to create automation that will allow us to give a much better user experience to our customers. ### 35. Good Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah F. | Centre Director/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Gmelius?** I like the ease of being able to assign emails to my staff and having conversations about those emails right in the email. **What do you dislike about Gmelius?** Getting set up was not as easy as I would have liked. I am having issues getting one of my staff to get the gmail attachment which makes it frustrating. **What problems is Gmelius solving and how is that benefiting you?** We no longer have more than one person answering the same email and can ask questions even if we are not all in the same place to answer quickly and efficiently **Official Response from Lina Yakunina:** > Hi Sarah, Thanks a lot for reviewing Gmelius. In case you need help with the set-up or have any questions, please don't hesitate to reach out to support@gmelius.com. Kind regards, Lina ### 36. Is good tool for gmail integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Andrei S. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2022 **What do you like best about Gmelius?** the track mail in gmail and the team board (kaban). The history with all logs off mail is TOP. **What do you dislike about Gmelius?** The price is cheap for small small business **Recommendations to others considering Gmelius:** would be perfect with mixed cadence within the email sequence **What problems is Gmelius solving and how is that benefiting you?** the track mail help me talk with my client in exact moment ### 37. I really like the ease of use with this program! **Rating:** 4.5/5.0 stars **Reviewed by:** Kris D. | Senior Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Gmelius?** So simple I just write out an email and if I ever feel like I will use it again I save it and can send it to anyone I like from then on. **What do you dislike about Gmelius?** I really can't think of anything that is not great about this program it does just what I need it to do. **What problems is Gmelius solving and how is that benefiting you?** it speeds up the time I take to clear my inbox each morning and before I leave for the day because the email I send out are saved. ### 38. so far , so good **Rating:** 5.0/5.0 stars **Reviewed by:** Christine M. | Customer care specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** I like that everything is in one place, easily accessible and very easy to use. **What do you dislike about Gmelius?** sometimes it acts a little wonky and freezes up causing me to have to restart Gmail. **What problems is Gmelius solving and how is that benefiting you?** Making it easy to have everything in one place and available at my fingertips. ### 39. My needs have changed, but it's still useful. **Rating:** 3.5/5.0 stars **Reviewed by:** Aida P. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Gmelius?** I use it mostly for the shared inboxes/workspaces, which save me from forwarding emails and loose details in the process. The other main thing I like it for is the email tracking. Another thing that I like are the templates! the ability to put variables.. amazing Also,the assigning of emails, help us a lot **What do you dislike about Gmelius?** Occasionally I use "share drafts" Maybe create plans where you can add specifically the features you would like. There's not something in particular that I don''t like, I actually really like gmelius. **What problems is Gmelius solving and how is that benefiting you?** We have eliminated the email forwarding, and we can work on the same email, we can comment instead of replying and making the thread longer than it needs to be and confuisng. With templates including variables we save time sending emails daily ### 40. Could be more user friendly, but its good **Rating:** 4.0/5.0 stars **Reviewed by:** Trisha B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gmelius?** I like that we can communicate in real time about the email in question. **What do you dislike about Gmelius?** I feel like it could be more user friendly when tagging co workers in emails **What problems is Gmelius solving and how is that benefiting you?** Being able to go straight to the email instead of forwarding it. ### 41. Gemelius is extremely helpful to use within my workplace **Rating:** 4.5/5.0 stars **Reviewed by:** Emily S. | Customer Fulfillment specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gmelius?** being able to share conversations within my team so that communication is clear **What do you dislike about Gmelius?** That i recieve an email and not just a pop up notification **What problems is Gmelius solving and how is that benefiting you?** being able to share email conversations with other employess so that i can get other insite ### 42. Best extension! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** The idea that I don't have to CC people on my team and we can communicate via notes that's attached to the email without being in the thread is a huge bonus! I also appreciate being able to close out an email when it is completed **What do you dislike about Gmelius?** So far some of the SLA rules seem to be a bit confusing but I think I can get it worked out! **What problems is Gmelius solving and how is that benefiting you?** Being able to share an email without CC someone ### 43. Easy to understand and useful organizing and sharing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** Easily share emails within the team without the need to forward them. Helps to organize emails in different categories in a better and efficient way **What do you dislike about Gmelius?** Helpdesk is not very prompt, need to wait for the emails to get a reply **What problems is Gmelius solving and how is that benefiting you?** Sharing of workspace is the best one to ensure it is getting viewed by the right set of people ### 44. Better than Streak **Rating:** 5.0/5.0 stars **Reviewed by:** Eugen M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2022 **What do you like best about Gmelius?** Ability to organise emails and workflows using canban. **What do you dislike about Gmelius?** Not being able to create contacts and associate different emails to the same contact or person. **What problems is Gmelius solving and how is that benefiting you?** Task management and team coordination ### 45. very useful! **Rating:** 3.5/5.0 stars **Reviewed by:** Ilaria O. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** Sharing, commenting, assign, links to share internally and to other platforms **What do you dislike about Gmelius?** the UI is not so easy. it is difficult to understand how to edit tags or boards etc etc **What problems is Gmelius solving and how is that benefiting you?** clients emails and forwarding around **Official Response from Lina Yakunina:** > Hi Ilaria, Thank you for your honest review. We highly appreciate it! Here are a couple of articles to help you with tags and boards editing: - How to edit tags --> https://help.gmelius.com/workspaces/create-and-use-tags - How to edit boards --> https://help.gmelius.com/team-boards/manage-boards If you have questions or need help with anything else, feel free to reach out to us at support@gmelius.com Kind regards, Lina ### 46. Everyone in our organization loves using Gmelius! **Rating:** 5.0/5.0 stars **Reviewed by:** Karlien H. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** It's super easy to tag colleagues in emails or add side notes. **What do you dislike about Gmelius?** It would be great if Gmelius had a search function for information included in notes. **What problems is Gmelius solving and how is that benefiting you?** Easy sharing of emails and automation of workflow. ### 47. Filling a missing feature in Google Apps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Gmelius?** Shared labels. Possibly shared templates (but we could live without them) **What do you dislike about Gmelius?** Too many features we do not use but have to pay for. **What problems is Gmelius solving and how is that benefiting you?** Sharing sales/support information within the company. ### 48. Conversation Management Add-on **Rating:** 4.0/5.0 stars **Reviewed by:** Rishap S. | Sr. Associate, Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Gmelius?** Sharing of mails without forwarding them **What do you dislike about Gmelius?** If any mail added by mistake you cant remove the Gmelius label, you can't undo the sharing **What problems is Gmelius solving and how is that benefiting you?** Sharing of mails with peers who are not marked ### 49. Gmelius makes my work 10x more productive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** I love the templates feature on Gmelius! It really helps with my productivity overall. **What do you dislike about Gmelius?** I honestly don't have anything that I dislike! Love it all. **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps me with productivity by using templates and saving addresses, phone numbers, and things I use often. It also helps me see the emails being read which I love! ### 50. Great email management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Divia R. | Finance Associate, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** I manage multiple countries in my role and having separate mailboxes for them accessible all in one Gmail page is extremely helpful! **What do you dislike about Gmelius?** Sometimes the system glitches/loss in connection that would result in my receiving an email later than some of my other stakeholders **What problems is Gmelius solving and how is that benefiting you?** It helps me consolidate all mailboxes in one Gmail and juggle between those mailboxes easily in my day-to-day. I also enjoy the assigning feature for bigger teams/mailboxes with more members. ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+15%3A36%3A06+-0500&secure%5Bsession_id%5D=f7faeebd-8402-4b51-b92b-19718921d25b&secure%5Btoken%5D=7fceaf3379d4d5e38737018508ac09494c6fa6004e25cc1f3e84199d2543a105&format=llm_user) ## Gmelius Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration **Generative AI** - AI Text Generation - AI Text Summarization **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,438 reviews)