--- title: Gmelius Reviews meta_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 776 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users find Gmelius to be **extremely easy to use** , enhancing their workflow and simplifying inbox management. (22 reviews) - Users love the **ease of email management** with Gmelius, enabling seamless collaboration and historical tracking. (14 reviews) - Users value the **seamless collaboration** offered by Gmelius, enhancing organization and efficiency in teamwork. (12 reviews) - Users value the **robust team collaboration features** of Gmelius, streamlining email management and enhancing teamwork. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and communication efficiency. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users often face **email management issues** with Gmelius, including slow loading times and ineffective tagging functionality. (8 reviews) - Users find Gmelius lacking in **advanced mobile features** , making on-the-go management and collaboration difficult. (8 reviews) - Users report **performance issues** with Gmelius, experiencing slow email loading and delays in bulk tasks. (6 reviews) - Users face **slow email loading times** with Gmelius, making email management tedious and frustrating. (5 reviews) - Users experience a **steep learning curve** with Gmelius, requiring meetings to clarify its functions for non-tech users. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Hasan J. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gmelius?** Gmelius stands out for its ease of use and seamless integration with Gmail and other tools. I particularly love how it transforms my inbox into a powerful collaboration hub, allowing me to assign emails to team members, track email statuses, and manage projects directly from Gmail. The automation features like email sequences and shared inboxes save us so much time and keep the team organized. **What do you dislike about Gmelius?** While Gmelius is fantastic overall, the mobile app could use some improvements. It lacks some of the advanced features available on the desktop version, which can make it challenging to manage on the go. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is solving several key issues for us, especially around email management and team collaboration. Before using Gmelius, it was difficult to keep track of shared inboxes and delegate tasks directly from emails. With Gmelius, we can now assign emails to team members, track their progress, and add internal notes without leaving Gmail. This has streamlined our communication and made project management much more efficient. ### 2. It has been a helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gmelius?** Gmelius has been a great tool for me as the Technical Support Team Lead overseeing a developing team because it has made email correspondence and work management much more efficient. My team of six can now collaborate more effectively thanks to the shared inbox feature. Efficiency has increased dramatically because we can now allocate emails, make internal notes, and monitor work progress without leaving our inboxes. We have also saved time using automation features to set up routines for frequently asked support questions. Gmelius has improved team productivity and customer happiness by keeping us responsive and organized overall. **What do you dislike about Gmelius?** It could be improved in a couple of areas. For example, the mobile app feels a little more constrained than the desktop version, which makes task management while on the road more difficult. Furthermore, there was a steep learning curve for a few elements at first, such as the automation and sequences, which took longer to set up and train the team. Additionally, I observed that there may occasionally be lags in synchronizing changes during periods of high usage, which could interfere with workflow. Although these problems are often solvable, fixing them would increase the platform's usefulness for our team. **What problems is Gmelius solving and how is that benefiting you?** The shared inbox feature has enhanced collaboration, allowing my team of six to work together seamlessly. We can easily assign emails, add internal notes, and track the progress of tasks without leaving our inboxes, which has significantly improved efficiency. ### 3. An Apt Copilot for Gmail **Rating:** 3.5/5.0 stars **Reviewed by:** Ayush K. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Gmelius?** Gmelius is a solid Gmail add-on, but not without its quirks. It's great at automating routine tasks and providing some useful insights, Still, it's saved me time and is worth a try – just don't expect perfection. **What do you dislike about Gmelius?** Filters can be glitchy and the AI suggestions are hit-or-miss. **What problems is Gmelius solving and how is that benefiting you?** It's helping me get some valuable insights, automate repetetive tasks and filtering out irrelevant emails. ### 4. Good app but extremely slow **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Gmelius?** Gmelius has been great for coordinating emails with my executive assistant. I like how many features there are regarding automations and customizations. **What do you dislike about Gmelius?** Gmelius can be extremely slow to load emails. Like, we're talking 10+ seconds to load an email within the Gmail app. That's quite unacceptable. I also don't like how the preview text on a board card shows the first email's text, and not the most recent email's reply. When you have to wait 10+ seconds to open an email, it wastes a lot of time. **What problems is Gmelius solving and how is that benefiting you?** Coordinating email management with my executive assistant ### 5. Automation is the Future for Business **Rating:** 3.5/5.0 stars **Reviewed by:** Hafiz M. | E-commerce, Digital Media Specialist and Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Gmelius?** help in the automation and making things easier in routine, especially the ease. **What do you dislike about Gmelius?** It can take time when doing bulk tasks and slow. **What problems is Gmelius solving and how is that benefiting you?** It is helping in fast communication and automation of many processes in our daily routine. ### 6. Simple and effective way to delegate work **Rating:** 5.0/5.0 stars **Reviewed by:** Adeel K. | Electrical Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Ease of communication to team members instead of writing a new email and set up followup reminders with coworkers. The ability to see what other team members are doing and their work load. It helps for managers to divide the work load more efficiently. **What do you dislike about Gmelius?** Work needs to be done to search old emails more effectively. Filters like To: From: Date: should be added. Sometimes, old unassigned emails pop up out of no where, seems like a bug **What problems is Gmelius solving and how is that benefiting you?** Ease of communication to team members instead of writing a new email and set up followup reminders with coworkers. The ability to see what other team members are doing and their work load. It helps for managers to divide the work load more efficiently.s. ### 7. An highly recomended Service **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad Saad B. | Product Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Gmelius?** Its intutive design and inclucivty are the best features **What do you dislike about Gmelius?** I dont think for me in gmelius. It fullfills my all needs. **What problems is Gmelius solving and how is that benefiting you?** Remembrence and tention of multiple tasks ### 8. Really great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Gmelius?** I use Gmelius on a daily basis and love working with it. Truly helps my day move along a lot easier. **What do you dislike about Gmelius?** I don't have much of a issue to talk about. **What problems is Gmelius solving and how is that benefiting you?** Talking internally through out our teams. ### 9. Great Collaborative Inbox with lots of features **Rating:** 4.0/5.0 stars **Reviewed by:** Frederick F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Gmelius?** We love being able to automate who gets particular emails. It also makes it a lot easier for our sales reps in that they do not have to go through every single email, only the ones assigned to them. **What do you dislike about Gmelius?** The downsides to Gmelius are that it is easy to share out conversations to people that shouldn't be reading certain emails, like forwarding an email to a management email list. If the label is not removed or the "stop sharing conversation" selection is used then everybody can read the email. The other most annoying thing is that emails that have the same sender and same subject will bundle up under the same conversation, so comments in the gmelius pane won't be assigned to a particular email. Sometimes there are situations where you cannot change the subject from incoming emails coming from vendors, etc. So that I would say is the biggest thing keeping me from rating Gmelius with a 10. **What problems is Gmelius solving and how is that benefiting you?** The whole company used to have to read every single email coming in. Now they only have to read what is assigned to them. It gives our sales and customer service reps a lot of relief. ### 10. Amazing solution, fantastic support! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Gmelius?** I initally was looking for a solution to oput in place to keep my team aligned on Email Templates (since Google's native system is pretty wonky), Gmelius did just that & so much more! Aside from standardizng our templates team wide, it allows updates to be made to them, keeping everyone using the most up to date edition. It goes a step further in allowing you to add attachments, receiptents, & a function called "variables" which saves you time when dradting an email using that template. Gmelius has so many more functions I am slowly learning about & seeing the even greater potentional in this very helpful "layer" added to our G-Suite. I also wanted to add that the tech support you get is 5-star- From just demoing the tool, to needing real-time support, their team has been extremely helpful! Thanks Gmelius! **What do you dislike about Gmelius?** The only downside I am seeing so far relates to the Email templates themselves- I would like the additional function to "sort" them for the team with a more user friendly generic sorting interface. I also would LOVE the ability to add a drop-down function into the variables, this would be fantasic! **What problems is Gmelius solving and how is that benefiting you?** Standardizing Email templates- Team wide, & keeping every member using the most accurate & up to date edition of said template. **Official Response from Adeline Casagranda:** > Hi Michael, thanks a lot for your review. It's great to hear that you're enjoying Gmelius and its templates :) Could you send us an email to support@gmelius.com with more information about the additional "Sort" that you'd like to have and explain the dropdown function for variables? Thanks again. ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews/gmelius-review-1041467?section=pricing&secure%5Bexpires_at%5D=2026-07-05+19%3A40%3A22+-0500&secure%5Bsession_id%5D=4590c47f-a6bc-409a-a070-8b12be33e951&secure%5Btoken%5D=ea62e0928902b6ca7d7f860c61aff0ed648e480d3f444ae3c4077268559da1ce&format=llm_user) ## Gmelius Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration **Generative AI** - AI Text Generation - AI Text Summarization **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,438 reviews)