I use Gleap for replying and managing our support tickets and it really shines by integrating our in-app and email support into one platform, which boosts efficiency. I love the seamlessness of linking our in-app support with email support in a single dashboard and the connection it creates between the tickets and our chat agent for thorough analysis. This greatly aids our support and engineering teams in quickly addressing issues. The integration with our linear system to export all relevant bug and support tickets for further escalation is a massive plus; it keeps everything under one roof without the hassle of manually managing separate ticketing windows. Their in-app support integration works smoothly with our app, and the chat UI feels really smooth and non-intrusive. The support team, especially Rami, has been super helpful, guiding me through everything with clarity. I was impressed by their support and customer handling. The initial setup of Gleap was super simple and straightforward, making it easy for our team to get started. Review collected by and hosted on G2.com.

We recently ran into an issue with setting up our reply template; turns out there isn't a template in Gleap for the inbox 'reply type' within Gleap. Their support was extremely helpful, though, and was able to guide me through everything with clarity. Some automation-related features could definitely be improved with better functionality. Review collected by and hosted on G2.com.