G2

Sushant K.

Software Engineer

Small-Business (50 or fewer emp.)

8/17/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Feature-Rich, Real-Time Updates with Great Integrations and Helpful Gleap Support"

5/5

What do you like best about Gleap?

This software offers a great number of features. It provides real-time updates, and it keeps users notified at each stage while you work. The UI is also very likeable, and overall these features are genuinely great. On top of that, there are many external app integrations, so we can communicate through those as well. There are also numerous AI Agents that are excellent for creating workflows and automating work. Also if you face any kind of issue anywhere then Gleap support team is always available to help you out from that. Review collected by and hosted on G2.com.

What do you dislike about Gleap?

While integrating external apps like email or MS Teams, we don’t have many options. For example, I want to forward notifications to several people based on the ticket that’s raised. That means we need routing, as well as the ability to integrate email for multiple recipients. This should be available both in the workflow and in the integrations. It will increase overall performance of the software. Review collected by and hosted on G2.com.

What problems is Gleap solving and how is that benefiting you?

Gleap is helping us handle all of our ticketing and notification management. Whenever someone raises a ticket, it’s automatically routed and notified to our backend team through workflows, integrations, and other tools. It has streamlined our process and genuinely automates several tasks for us. Review collected by and hosted on G2.com.